Business Analyst

About the Position

We are seeking a Business Analyst with 1-3 years of experience in sales and support to join our team in Sao Paulo, Brazil. This role focuses on optimizing sales processes and enhancing customer experience.

Responsibilities

• Support sales and support teams by preparing detailed MS Excel-based reports that summarize performance metrics and help stakeholders make informed decisions.
• Analyze sales trends and customer support data using MS Excel functions to identify patterns, opportunities, and risks.
• Collaborate with cross-functional colleagues in a hybrid work setup to share insights, validate data, and ensure consistent information flow.
• Handle day-to-day customer support escalations with structured follow-up, timely responses, and clear documentation.
• Maintain accurate and well-organized records of leads, opportunities, and customer interactions in MS Excel trackers.
• Prepare periodic dashboards and summaries in MS Excel that highlight key indicators such as conversion rates, response times, and retention metrics.
• Coordinate with sales staff to schedule follow-ups, track commitments, and monitor progress against targets.
• Contribute to continuous improvement initiatives by suggesting data-driven changes to sales scripts, support workflows, and reporting formats.
• Assist in creating structured templates and checklists in MS Excel that standardize data entry and ensure completeness of information.
• Engage proactively with internal stakeholders to clarify requirements, validate numbers, and confirm assumptions.
• Support training efforts for new team members by sharing practical guidance on using MS Excel trackers and explaining standard operating procedures.
• Ensure compliance with company policies and quality standards by following documentation practices, respecting data confidentiality, and aligning daily tasks with organizational objectives.
• Participate in regular performance reviews and feedback discussions by presenting clear evidence from MS Excel-based reports.

Requirements

• 1-3 years of professional experience in sales and support environments where MS Excel has been used extensively for data tracking, reporting, and analysis.
• Strong proficiency with MS Excel, including formulas, pivot tables, filtering, sorting, and data validation features.
• Familiarity with customer-facing processes such as handling inquiries, managing escalations, and coordinating with sales teams.
• Effective communication skills in both written and spoken form.
• Analytical mindset with the ability to interpret numerical data, identify trends, and transform findings into practical recommendations.
• Basic awareness of mobile or telecom concepts with exposure to third-generation networks as a domain advantage.

Nice to Have

• Exposure to 3G networks

We Offer

• Competitive compensation
• Opportunity to work in a hybrid model
• Comprehensive benefits program including financial wellbeing, physical and mental health support, and career growth opportunities

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.