Business Analyst - Customer Value and Digital Engagement Department

Location: Warszawa, ul. Marynarska 12

Contract: B2B contract

Working mode: Hybrid (to be discussed)

Are you in? Apply!

About the Position

Join our team as a Business Analyst in the Customer Value and Digital Engagement Department in Warsaw, Poland. Collaborate with cross-functional teams to design customer journeys and create prototypes.

Responsibilities

• Designing end-to-end customer journey for new and existing features and products
• Creating prototypes to visualize proposed solutions and obtain early feedback from stakeholders
• Gathering and documenting requirements and translating them into clear user stories and acceptance criteria (or other outputs as agreed) that can be used and interpreted by both business and technical users. This will involve planning, running, and facilitating workshops, and assessing source documentation from the customer
• Cooperating with the team / squad and with Product Owner, business representatives, and programmers
• Close cooperation with business stakeholders in Go to market topics
• Driving business processes analysis – collecting requirements and aligning the solution with the squad and core stakeholders
• Creating and managing analytical documentation using existing tools and processes (Jira, Confluence, etc.)
• Ensuring the quality of products by supporting acceptance tests and implementation of the solution

Skills

Required

• Excellent analytical skills and the ability to effectively prioritize and complete tasks
• Initiative, ability to work on your own and make decisions
• Experience in defining & documenting functional and non-functional requirements
• Practical knowledge and ability to make designs using BPMN
• Open and communicative, accurate, patient, and determined
• Experience in digital (webportal, app, eCommerce)

Nice to Have

• Knowledge and ability to visualize analysis into readable diagrams using UML notation (Activity Diagrams, Sequence Diagrams, Use Cases)

We Offer

As a member of our scrum team, you will work on the business analysis and maintenance of our products.

In our team, we are not afraid of challenges, we like to find solutions, and we are focused on customer needs. If you are guided by these values at work, join us!

Benefits

• Sports packages, medical care, life insurance – on preferential conditions
• Possibility to participate in development webinars, Festiwal Rozwoju, access to learning platforms
• Free parking spot and gym at the office (Warsaw, Marynarska), work equipment and phone with an unlimited offer (also for private use), special offer for T-Mobile products, as well as discounts from our partners
• Even more magenta: company events, internal contests, well-being and volunteering programs, Znam Talent - referral program, sports initiatives, DE&I employee resource groups

Recruitment Process

Stage 1

Send your CV - remember to include information about the competences we are looking for (you will find them in the section WHAT DO YOU BRING?)

Stage 2

We will call you to tell you more about this position and to confirm your availability and expectations.

Stage 3

We will invite you to a meeting - this is the perfect moment to verify mutual expectations and get to know each other. We will be happy to get to know what motivates you, hear about your successes, and expectations for your new job. During the conversation, you will learn more about our company, team, and the tasks we have prepared for you from your direct superior or teammate.

Stage 4

Success? Welcome to T-Mobile!
We will give you access to the onboarding platform where you will provide your contract details and learn more about the company. You will also receive all necessary information about your first day and direct contact to your supervisor(s)/buddy. Welcome to #MagentaTeam!

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Apply