About the Position

Business Analyst III - IT Technical Writer (Hybrid)

Mid • Hybrid

Phoenix, AZ

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintaining a document repository, and ensuring regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.

Responsibilities

Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.

Requirements

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Nice to Have

Excellent written and verbal communication skills.
Detail-oriented with demonstrated analytical and problem-solving abilities.
Ability to work independently and collaboratively with cross-functional teams.
Proficiency in document editing and publishing tools such as Microsoft Word.
Familiarity with agile methodologies, SharePoint, and/or Confluence is a plus.

We Offer

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at First Citizens Bank Benefits.

About the Company

First Citizens Bank is a financial services company operating in the United States. The bank focuses on providing domestic payables products and services to its clients. Their mission is to deliver operational efficiencies, improve client and associate experience, and support regulatory compliance. First Citizens Bank values stability, security, innovation, and collaboration. As a large corporation, the bank has a cross-functional team structure and works with various departments such as Technology, Risk, Finance, Legal, and Compliance. They prioritize low risk and compliance, operational efficiency, and product profitability.

Business Analyst III - IT Technical Writer (Hybrid)

Job description