Business Systems Analyst II - Digital Workplace Device Engineering (Remote)

About the Position

Business Systems Analyst II - Digital Workplace Device Engineering (Remote)

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina, and Texas.

The Business Systems Analyst II role is an individual contributor within the Digital Workplace Device Engineering team and part of the Digital Workplace Technology organization, supporting the successful delivery of endpoint, mobile, and virtual desktop technologies and services. The Business Analyst will collaborate with Digital Workplace Technology leadership to understand, support, and execute strategic initiatives that enhance device management, user experience, operational efficiency, and service reliability across the enterprise. The Business Analyst will partner with engineering teams, operations teams, and key stakeholders to align solution delivery with business and technology objectives.

The ideal candidate is a self-starter with excellent communication, analytical, and collaboration skills and possesses an understanding of endpoint management, virtual desktop infrastructure (VDI), device lifecycle management, and digital employee experience technologies. Experience with reporting platforms, workflow automation, data analysis, and service management tools is preferred.

The position is remote; however, occasional travel to FCB Hub Locations may be required.

Responsibilities

• Data Analysis: Sources, compiles, and interprets data from endpoint management, virtual desktop, and digital employee experience platforms. Analyzes operational trends, service performance, device compliance, and user experience metrics. Effectively communicates findings and recommendations to engineering and leadership teams.
• Identifying Requirements: Collaborates with Device Engineering teams to gather, analyze, and document business and technical requirements. Identifies opportunities to improve endpoint, mobile, and VDI processes through automation, standardization, and operational efficiencies. Assists in validating solutions through testing, analysis, and stakeholder feedback.
• Reporting: Develops and maintains reporting and dashboards related to endpoint health, device compliance, software deployment, user experience, and operational performance. Identifies trends, risks, and opportunities for service improvement and process optimization.
• System Support: Provides operational and analytical support for Digital Workplace platforms and services. Assists with investigation and resolution of complex issues, supports continuous service improvement initiatives, and helps ensure a high-quality end-user experience across endpoint, mobile, and virtual desktop environments.

Requirements

• Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

• 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the financial industry
• 3+ years operating in an Agile delivery environment
• 1+ years using Jira, Confluence, or Azure DevOps
• Experience gathering requirements, analyzing operational processes, and producing meaningful reporting and dashboards
• Familiarity with endpoint management platforms, virtual desktop technologies, or digital employee experience solutions
• Understanding of IT operations, device lifecycle management, and enterprise support processes
• Familiarity with FFIEC Architecture, Infrastructure, and Operations guidance and application of regulatory requirements to technology operations
• Working knowledge of Device / Endpoint Management technologies is preferred

We Offer

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at First Citizens Bank Benefits.

About the Company

First Citizens Bank is a financial services company operating in the United States. The bank focuses on providing domestic payables products and services to its clients. Their mission is to deliver operational efficiencies, improve client and associate experience, and support regulatory compliance. First Citizens Bank values stability, security, innovation, and collaboration. As a large corporation, the bank has a cross-functional team structure and works with various departments such as Technology, Risk, Finance, Legal, and Compliance. They prioritize low risk and compliance, operational efficiency, and product profitability. First Citizens Bank has a strong knowledge of money movement products, accounts payable routines, and the regulatory environment for checks. They also have expertise in product management, financial services, and vendor management. The bank values excellent communication skills, data analysis, accountability, collaboration, flexibility, risk mindset, and end-to-end thinking.

First Citizens Bank requires a bachelor's degree with 5+ years of banking or financial services experience, or a high school diploma/GED with 9+ years of experience in product management. An MBA is preferred. The company offers a comprehensive benefits program for its full-time associates.