Outbound CC Customer Support Supervisor

About the Position

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

We are looking for an Outbound CC Customer Support Supervisor to join our team in Europe. This role is perfect for those who aim to manage the daily operations of the outbound team, monitor team performance, and ensure KPI achievement.

Responsibilities

• Manage the daily operations of the outbound team
• Monitor team performance and ensure KPI achievement
• Conduct 1:1 meetings, team meetings, and regular performance reviews
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities
• Provide regular updates, insights, and recommendations to management
• Support agents with coaching, guidance, and performance improvement plans, onboarding
• Create and improve communication scripts and outbound approaches when needed
• Help optimize workflows, processes, and communication strategies
• Maintain high standards of communication quality and team efficiency

Requirements

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment
• Experience in iGaming industry
• Strong understanding of sales communication and outbound operations
• Analytical mindset with the ability to work with KPIs and performance data
• Leadership skills and experience managing a team
• English level - at least Upper-Intermediate

Nice to Have

• Ability to take ownership and work independently
• Proactive approach and problem-solving mindset
• Strong communication and organizational skills

We Offer

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Our client is a fast-scaling international marketing company, a major player in the iGaming industry. The team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Apply, and let your growth journey begin.