About the Position

Shift Supervisor, Senior Support Manager (iGaming Experience Required) | BetCare

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace.

Hi, we’re BetCare – a partner project of NetSolid Investments.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care, and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

Responsibilities

Oversee our customer support team during the shift
Guide and mentor the team
Work closely with high-level customer support inquiries
Email processing
Providing guidance to agents during the shift on customer-related cases
Consulting with the team on complex or unusual cases
Managing the break schedule for agents during the shift
Communicating brand-related updates to the team (via Slack, Zendesk)
Chat, document, and payment processing when required (not daily)

Requirements

At least one year of experience in the iGaming industry in roles such as Senior Customer Support, Shift Supervisor, or Team Leader.
Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support.
Strong understanding of customer service principles.
Fluent in written and spoken English (this is the official office language).
Interest in learning about iGaming and increasing your tech knowledge.
Willingness to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly).

We Offer

Fully remote work. In case you are Lviv based – ability to attend the office (which is absolutely pet friendly 🐶).
Extensive training program, which will help you to learn a new field and best practices (It is fully paid after successful completion).
Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
Presents and bonuses from the company.

About the Company

We value: respect, transparency, commitment, responsibility, attention to detail, fun.

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

Can you relate to this? If your answer is “Hell Yes”, contact us here!

Shift Supervisor, Senior Support Manager (iGaming Experience Required)

Job description

About the Position