Client Delivery Manager

About the Position

At Foxway, we don’t just deliver IT services - we enable a more sustainable and circular tech future. Through Foxway CWS, we help organizations manage their IT lifecycle smarter, more efficiently, and with lower environmental impact.

Now, we’re looking for a Client Delivery Manager who wants to step into a high-impact role at the center of our customer operations.

This is a role for someone who thrives on ownership. Someone who is confident in leading performance dialogues with customers, driving operational excellence internally, and ensuring that every SLA, KPI, and commitment is delivered with precision. You will be the operational voice of Foxway towards the customer and the customer’s voice internally.

Responsibilities

• Act as the primary operational contact for customers.
• Monitor SLA & KPI performance and proactively manage deviations.
• Handle escalations and drive resolution internally.
• Lead operational governance meetings.
• Drive collaboration across Service Desk, Procurement, Operations, and other internal teams.
• Identify delivery improvements and optimization opportunities.
• Support upselling opportunities together with Sales.

Requirements

• Minimum two (2) years of experience within Service Delivery Management / IT Delivery / Operational Account Management.
• Experience managing larger customers with complex delivery setups.
• Strong understanding of SLAs, KPIs, and service performance monitoring.
• Proven experience handling escalations and senior stakeholders.
• Strong communication skills – clear, confident, and directive when needed.
• Business acumen and ability to see the full value chain (helicopter view).
• A structured, proactive, and solution-oriented mindset.
• Experience from IT lifecycle services, DaaS, or similar models is a plus.

Nice to Have

• Fluent in Swedish and English, both spoken and written.
• Based in Växjö or Stockholm, Sweden.
• Willing to work four (4) days per week in the office and travel occasionally to customers’ sites.

We Offer

• Be part of a purpose-driven company enabling sustainable, circular tech.
• Own the operational delivery of key customer contracts and drive real service excellence.
• Work cross-functionally at the heart of performance, governance, and customer satisfaction.
• Make a visible impact through proactive leadership and continuous improvement.

About the Company

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe.

Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.

Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models.

By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.

Locations: Sweden (Växjö), Sweden (Stockholm)

Employment type: Full-time

Deadline for application: 04 September, 2026

Contact: Villjun Rante, Talent Acquisition Partner – People & Culture

---

Help us make a difference

We are reviewing applications on an ongoing basis, so if this sounds like the next step in your career, apply quickly!

For the selected final candidate

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be informed of the details, and your approval will be requested before any check is initiated.