Client Services Specialist (Chinese)

About the Position

Client Services Specialist (Chinese)

Melbourne, Victoria, Australia

Operations – Client Services / Hybrid

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We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Driving Capital.com’s regulated expansion in Australia, you will support our Chinese-speaking clients. You'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels.

You'll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment.

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Responsibilities

• Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.
• Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
• Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
• Build lasting client trust and satisfaction through professional, well-informed support and platform training.
• Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance.
• Gather and analyze client feedback to identify opportunities that enhance the overall client experience.
• Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.

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Requirements

• Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both languages.
• Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.
• A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
• Excellent verbal and written communication skills.
• Flexibility to work rotating shifts on a weekly schedule.

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We Offer

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

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About the Company

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.