Client Success Analyst with QA Expertise
Primary stack
Nice to have's
Job description
About the Position
We're seeking a motivated Client Success Analyst with QA Expertise to ensure seamless client onboarding, troubleshooting, and satisfaction, while leveraging QA skills to address API questions and product reliability.
Responsibilities
Client Success & Support
- Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality.
- Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters.
- Collaborate with internal and external teams to advocate for client needs and improve the overall user experience.
- Develop an in-depth understanding of client trading needs to intelligently determine which option will deliver the most revenue to the firm.
Quality Assurance
- Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by clients.
- Contribute to the prioritization of new features.
Cross-Functional Collaboration
- Work closely with product, engineering, and support teams to align client needs with product roadmaps.
- Provide feedback on product features and identify opportunities for improvement based on client interactions.
Requirements
- Education: Bachelor's degree in Information Systems, Management, or a related field, or equivalent experience.
- Experience: 2+ years in client success, technical support, or QA engineering roles.
- Technical knowledge: Understanding of how API protocols work (REST, WebSocket, FIX) and the languages used by our clients (Python 3, Golang, NodeJS, Java).
- Problem-solving: Ability to explain technical concepts to non-technical clients.
- Language proficiency: Fluent in English; additional languages are an advantage (Mandarin, Portuguese).
- Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage.
We Offer
- Work options: Remote.
- A collaborative and supportive work environment alongside a highly experienced team.
- Competitive compensation package.
- The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets.
Are you interested?
Please send over your CV via email or click Apply button and we`ll take it from there [email protected]
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Important Disclaimer
Finery Markets BVI Limited (“Finery Markets”) provides software, technology infrastructure, and related Information and Communication Technology (ICT) services on a Software-as-a-Service (“SaaS”) basis. Finery Markets acts solely as a software vendor and does not operate a trading platform, does not intermediate, match, execute, clear, or settle transactions, and does not engage in any activities that would require regulatory authorisation under applicable laws.
Finery Markets’ software is non-custodial and is provided exclusively to licensed institutional entities that act as independent operators of their own environments. All counterparties are solely responsible for establishing and maintaining their own bilateral trading and settlement relationships. Finery Markets is not a party to any such arrangements and assumes no responsibility for the conduct, verification, or compliance obligations of any users of the software.
Nothing on this website shall be construed as a financial promotion, investment advice, or an offer to engage in regulated activities. Access to and use of the software is strictly limited to clients who have entered into a software licensing agreement with Finery Markets. Persons located in jurisdictions where such access is restricted should not rely on this website or any of its contents.
Additional notice to UK visitors: This website and associated communications are not intended to constitute a financial promotion under The Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (as amended) and related guidance. Access to services provided by Finery Markets is limited to regulated entities, professional clients and eligible counterparties as set out by the Financial Conduct Authority. UK users are not permitted to use this website for the services of Finery Markets if they don't fall within these categories.
© Finery Markets. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Finery Markets has created a proprietary matching engine written in C++ to enable peer-to-peer trading in crypto-assets and remove greedy financial intermediaries.