Consultant Kundenservice Online-Banking & Elektronisches Postfach (m/w/d)

About the Position

Consultant Kundenservice Online-Banking & Elektronisches Postfach (m/w/d)

We are seeking a Consultant Kundenservice Online-Banking & Elektronisches Postfach to join our team in Frankfurt, providing support and expertise in digital banking services. This role is befristet für 26 Monate and offers a competitive salary starting from 59.417 € / Jahr.

As one of the largest IT service providers and digitalization partners in Europe, we are the driving force behind digitalization within the Sparkassen-Finanzgruppe. With over 5,000 employees at 3 locations, we make digital banking efficient and develop smart financial services of the future. We offer a wide range of tasks where individual strengths can be excellently utilized. Whether it's app development, network technologies, server operation, or consulting, training, and support – everyone can find their calling with us! As a specialist or generalist, with excellent career opportunities, plenty of room for personal development, and numerous benefits.

Responsibilities

• First point of contact for customers regarding the "Elektronisches Postfach" for questions and problems related to the bank-specific software solutions of the "Digital Ecosystem"
• Structured end-to-end support via our ticket system
• Responsibility for own subject areas and conducting subject-specific analyses
• Independent selection of solution approaches up to problem resolution within existing guidelines and using available analysis tools
• Co-design and quality assurance of customer documentation, training materials, and project activities
• Cross-team cooperation and close exchange within the FI, especially with our application development
• Conducting customer training and workshops on own subject areas

Requirements

• Completed studies in a banking, media, or IT-related field or a comparable education
• At least 2-3 years of relevant professional experience
• Expertise in advising customers and building long-term customer relationships
• Strong analytical understanding and enjoyment of solving complex issues
• Communicative, open personality, and proactive exploration of new subject areas
• Independent and solution-oriented work approach

We Offer

• Competitive salary
• Flexible working hours
• Discounted job tickets
• Opportunity to work remotely
• Numerous other benefits

About the Company

We are one of the largest IT service providers and digitalization partners in Europe, driving digitalization within the Sparkassen-Finanzgruppe. With over 5,000 employees at 3 locations, we make digital banking efficient and develop smart financial services of the future.

Application

We look forward to all applications, regardless of gender, age, disability, religion, ethnic origin, or sexual identity, with reference to the job number 435/B.

Apply now!

Contact

Address:

Theodor-Heuss-Allee 90

Frankfurt a.M.

Germany

Phone:

+49 69 7432 932634

Email:

[email protected]

LinkedIn:

LinkedIn

Locations:

• Hannover
• Münster
• Frankfurt