About the Position

Contact Center Architect

Are you ready to take on a key role in all project phases for customer interaction solutions? Join T Hub in Warszawa, Poland, and contribute to diverse and challenging projects in an agile work environment.

Responsibilities

Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
Conducting customer workshops to gather requirements and crafting technical concept documentation.
Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
Active communication and collaboration with customers and project partners.
Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Requirements

Experience in conducting customer workshops and creating technical concept documentation.
Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
Ability to communicate effectively in German and English with customers and partners (B2/C1).
Desire to develop expertise in Contact Center and/or Conversational AI domain.
Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

We Offer

Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
A collaborative team setup that supports your growth in a customer-facing technical consulting role.
Room for individual technological exploration while shaping innovative enterprise solutions.

About the Company

Working at T Hub will offer you a unique and highly rewarding experience in the IT market. As a leader in the telecommunications industry, we provide a platform to hone your technical skills and empower you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Benefits

No dress code - you can just be yourself here.
Medical, sport, and life insurance packages at preferential terms.
Access to: Percipio, Coursera, Rodos learning platforms.
Access to our products and services at preferential terms.
Employment contract-based cooperation.
Know Talent - receive training or financial bonus for recommending new employees.

Recruitment Process

Let’s meet to better understand each other's expectations.

Our screening meeting will last about 20-30 minutes. We will ask you about our areas of interest and will be happy to field any questions you may have.

Hiring Manager will receive a recommendation for your application.

There’s nothing for you to do at this stage - we’ll take care of everything. During this time we process all the information we've gathered during the screening process and dig deeper into your CV.

Technical meetings with the Hiring Manager and/or team members.

We will invite you to one or two project meetings to confirm that we have a ‘perfect match'. The meetings may last between 30 minutes and 90 minutes, during which time we will talk to you about mutual expectations and the vision for our collaboration. You will also most likely meet your future supervisor and your teammate during this time.

Time to decide!

At this stage, we will have decided that you are the person we want to develop our projects with. We will then come back to you with an offer of collaboration, hoping for your "yes". If for some reason, we are unable to offer you a position in our team, you will certainly receive feedback from us explaining our decision.

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Contact Center Architect

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