Corporate Trainer

About the Position

Corporate Trainer

In-Office - Mesa, AZ

Cognizant Trainers have an important role within the Waymo Program which has a critical effect on operations. They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction.

Responsibilities

• Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
• Act and serve as the primary point of contact for subject matter experts and support staff with training.
• Provide positive performance feedback and/or behavior concerns during the training period to leadership.
• Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
• Bring in-depth training knowledge and a thoughtful understanding when participating in client meetings.
• Collaborate with the client on training and updates to ensure processes are aligned across the team.

Requirements

• Basic knowledge of Google Suite (sheets, slides, docs, drive)
• Ability to use spreadsheet applications to maintain/develop operational reporting
• Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work a variety of shifts including days, evenings, overnight and holidays
• Excellent written and verbal skills
• At least 2 years in a training role (remote or in person)
• Strict adherence to company philosophy and mission statement
• Comfortable with a rapidly changing environment adapting to changes as they come
• Strong problem-solving skills and excellent attention to detail
• Proficient in content creation and delivery across the organization

We Offer

• Competitive compensation
• Comprehensive benefits program including retirement plans, financial education, etc.
• Opportunities for professional development and career growth
• Flexible working arrangements where possible
• Paid time off and healthcare plans
• Mental Health Allyship program and counseling services

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.