Customer Experience Specialist

About the Position

Customer Experience Specialist

Company: PosiTrace

Location: Guadalajara, Jalisco, Mexico

Employment Type: Full-Time

Salary: Starting at $30,000 MXN

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About the Role

PosiTrace is a profitable, founder-led SaaS company specializing in GPS fleet tracking, AI-powered dash cameras, and asset management solutions. As we continue to grow internationally, we're looking for a Customer Experience professional who is passionate about building strong customer relationships.

As a Customer Experience Specialist at PosiTrace, you will work in a fast-paced, high-volume environment where customers are a priority and issues need to move quickly. You will manage a portfolio of customers with different needs, levels of engagement, and expectations.

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Responsibilities

• Customer Relationship Management: Ensure customers are satisfied, receiving value from our solutions, and positioned for a strong long-term partnership with us.
• Problem Solving: Bring the customer perspective into conversations, align the right stakeholders, and help drive issues toward timely and effective resolution.
• Communication: Partner closely with the Account Management team to ensure the relationship, timing, and customer experience support a successful commercial conversation.
• Proactivity: Take ownership of customer issues, assess situations, determine what needs to happen, and take action without waiting for step-by-step instructions.
• Attention to Detail: Maintain organization, follow-up, documentation, and attention to detail to ensure a customer cannot become an afterthought.

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Requirements

• Experience: Experienced in customer relationship management or a similar role.
• Skills:
  • Strong Customer Relationship Management skills.
  • Excellent Problem Solving abilities.
  • Effective Communication skills.
  • Teamwork and ability to work across teams.
  • Proactive approach to problem-solving.
  • High Attention to Detail.
• Language: Native proficiency in Spanish.

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We Offer

• Opportunity to work with a collaborative international team across Canada and Mexico.
• Meaningful impact on company and customer relationships.
• Be part of a growing technology company where your ideas and initiatives matter.
• Competitive salary starting at $30,000 MXN.

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About the Company

At PosiTrace, the customer experience function sits at the intersection of relationship management, operational execution, problem solving, and revenue protection. If you are looking for a role where you can take ownership, make an immediate impact, and help build a stronger customer experience function while the organization continues to evolve, we'd like to hear from you.

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Why Join PosiTrace?

• Work with a collaborative international team.
• Opportunity to make a meaningful impact.
• Be part of a growing technology company.

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Link to This Job

Location: Guadalajara, Jalisco

Department: Customer Success

Employment Type: Full-Time

Minimum Experience: Experienced

Compensation: Starting at $30,000 MXN

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