Head of People & Site - Mexico

About the Position

Head of People & Site - Mexico

Guadalajara, Jalisco

PosiTrace builds fleet telematics, connected cameras, and asset tracking solutions for transport, logistics, and industrial fleets. We are a founder-led, profitable company of approximately 80 people across Vancouver and Guadalajara.

Mexico is our largest market by recurring revenue. Our Guadalajara team is approximately 33 people across support, engineering, installations, customer success, finance, and sales.

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Responsibilities

Talent and Performance

• Own the talent process from hiring through development and exit.
• Create role scorecards for management positions and structured interview processes.
• Conduct reference checks and maintain consistent selection standards.
• Establish written probation criteria and review processes.
• Run quarterly manager calibration with the CEO and functional leaders.
• Establish the site's performance cadence: weekly site leadership meetings, monthly site scorecards, and quarterly reviews.
• Make performance standards and processes clear; managers remain accountable for results.

People Operations - Mexico

• Maintain LFT-compliant employment contracts and employee records.
• Manage IMSS and INFONAVIT requirements.
• Own onboarding and offboarding processes.
• Coordinate labor matters with external counsel.
• Run employee engagement pulses and development planning.
• Ensure people processes are documented and consistently applied.

Labour and Regulatory Compliance

• Conduct twice-yearly internal audits covering employee files and workplace safety, with documented corrective actions and follow-up.
• Maintain the statutory compliance calendar.
• Keep the Reglamento Interior de Trabajo current and properly deposited.
• Maintain compliance with NOM-035 and applicable harassment and discrimination requirements.
• Maintain the company's health and safety program and supporting evidence.
• Validate REPSE compliance for partner installers where applicable.

Certifications and Field Compliance

• Maintain a live certification and training matrix for the Guadalajara team.
• Track DC-3 records and required credentials for work at height, electrical work, and materials handling.
• Track driving licenses by required class.
• Track customer-specific site inductions and other requirements that could prevent an installation from proceeding.
• Maintain expiry alerts so requirements are addressed before they lapse.

Field Enablement

• Ensure installers have the tools, PPE, uniforms, and secure storage required to perform their work safely and effectively.
• Use documented hazard analysis to determine PPE requirements for each job type.
• Maintain signed PPE and equipment records.
• Establish replacement cycles for equipment and uniforms.

Training and Development

• Build an annual training plan with each functional manager.
• Document operational knowledge and convert it into repeatable training and procedures.
• Develop onboarding curricula with competency sign-off before employees work independently.
• Maintain training records and issue and file required constancias.

Hiring and Employee Exits

• Establish probation criteria at the beginning of employment and document performance throughout the process.
• Ensure performance issues and management actions are documented appropriately.
• Coordinate employee exits with the relevant manager and external counsel.
• Ensure terminations and settlements are handled correctly, including through the Centro de Conciliación when required.

Site Operations

• Manage the relationship with the landlord and coordinate facilities matters.
• Maintain the site compliance calendar and escalate issues when required.
• Coordinate and host HQ visits.
• Serve as the local company representative for the Guadalajara team.

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Requirements

• Strong employer-side knowledge of Mexican labour law, including LFT, IMSS, and labour practices.
• Experience handling labor matters through the Centro de Conciliación and, where applicable, labor tribunals in Jalisco.
• Experience managing an STPS or IMSS inspection from the employer side and closing corrective actions.
• Working knowledge of the NOMs relevant to field and installation teams.
• Fully bilingual Spanish and English.
• Business education, MBA, or equivalent is a plus.
• Experience working in a US-, Canadian-, or European-owned company reporting to a foreign head office is preferred.

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About the Company

PosiTrace builds fleet telematics, connected cameras, and asset tracking solutions for transport, logistics, and industrial fleets. We are a founder-led, profitable company of approximately 80 people across Vancouver and Guadalajara.

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We Offer

• Opportunity to lead a critical function in our largest market.
• Collaborative and innovative work environment.
• Competitive compensation package.
• Professional growth and development opportunities.