Customer Experience Specialist

About the Position

Positrace is a profitable, founder-led SaaS company specializing in GPS fleet tracking, AI-powered dash cameras, and asset management solutions. As we continue to grow internationally, we're looking for a Customer Experience professional who is passionate about building strong customer relationships.

As a Customer Experience Specialist at PosiTrace you will work in a fast-paced, high-volume environment where customers are a priority and issues need to move quickly. You will manage a portfolio of customers with different needs, levels of engagement, and expectations.

Your primary focus is the health and success of the customer relationship. You will work to ensure customers are satisfied, receiving value from our solutions, and positioned for a strong long-term partnership with us.

Responsibilities

• Manage a portfolio of customers with different needs and expectations.
• Bring the customer perspective into operational conversations and align stakeholders.
• Advocate for the customer and drive issues toward timely and effective resolution.
• Partner with the Account Management team to support commercial conversations and account expansion.
• Ensure organization, follow-up, documentation, and attention to detail in a high-volume environment.

Requirements

• Customer Relationship Management: Experience in managing and nurturing customer relationships.
• Problem Solving: Ability to assess situations, determine necessary actions, and take ownership.
• Communication: Strong verbal and written communication skills.
• Teamwork: Ability to work collaboratively in a multicultural team.
• Proactive: Taking initiative and being proactive in preventing problems.
• Attention to Detail: Ensuring no customer becomes an afterthought.

We Offer

• Competitive salary starting at $60,000 CAD.
• Opportunity to work with a collaborative international team across Canada and Mexico.
• Meaningful impact on company and customer relationship.
• Be part of a growing technology company where your ideas and initiatives matter.

About the Company

At PosiTrace, the customer experience function sits at the intersection of relationship management, operational execution, problem solving, and revenue protection. If you are looking for a role where you can take ownership, make an immediate impact, and help build a stronger customer experience function while the organization continues to evolve, we'd like to hear from you.