About the Position

Spanish Speaking Key Account Manager (SaaS)

We are seeking a Key Account Manager (KAM) to support a limited portfolio of high-value enterprise customers across Mexico, Canada, and the United States. This role is designed for relationship owners who excel at proactive account stewardship, cross-functional coordination, and operational follow-through rather than transactional sales.

Responsibilities

Enterprise Account Ownership

Manage a limited portfolio of high-value enterprise accounts as the main point of contact
Build trusted, long-term relationships with customer stakeholders
Conduct regular account health check-ins, usage reviews, and service follow-ups
Represent Global Fleet Management with a consistent, professional customer experience

Proactive Account & Issue Management

Identify risks, operational gaps, or service issues before escalation
Coordinate with Support, Operations, Finance, Product, and Sales to resolve issues
Track issues end-to-end and manage customer expectations
Maintain full ownership of problem resolution

Project Management & Cross-Functional Collaboration

Lead customer-related initiatives and act as project manager when required
Align internal teams and customers on timelines, responsibilities, and outcomes
Ensure installations, configurations, and operational changes are executed correctly and on time
Maintain clear documentation and follow-ups

Customer Utilization & Value Delivery

Ensure customers are properly onboarded, trained, and actively using the platform
Review usage patterns and recommend best practices
Identify opportunities to improve customer workflows and efficiency
Capture and relay customer feedback to internal teams

Financial & Contractual Oversight

Review billing, subscriptions, and invoices for accuracy
Partner with Finance to resolve billing issues proactively
Review contracts, amendments, and renewals for alignment with approved terms
Ensure systems accurately reflect pricing, services, and subscriptions

Onboarding & Account Changes

Support onboarding of new users within existing enterprise accounts
Coordinate access, setup, and platform navigation
Ensure device installations are scheduled, executed, and validated correctly

Requirements

Fluent spoken and written English and Spanish is a must
Experience in Account Management, Customer Success, or Technical Account Management
Strong project management and organizational skills
Ability to collaborate across teams and manage competing priorities
Experience with CRM and internal operational tools
Excellent communication, stakeholder management, and attention to detail
Customer-centric mindset with enterprise-level relationship experience
Ability to multitask and prioritize effectively
Technical or Business degree (preferred)

We Offer

Base salary (no commission)
Long-term growth as portfolio size and complexity increase
Salary progression tied to scope, impact, and responsibility (structure to be defined)
Opportunity to grow within a stable, people-centric organization

Location

Burnaby, British Columbia, Canada

Employment Type

Full-Time

Compensation

Starting at $60,000 per year

About the Company

Global Fleet Management is a leading company in the fleet management industry, dedicated to providing innovative solutions and exceptional customer service. We are committed to fostering a collaborative and inclusive work environment where our employees can thrive and grow.

Spanish Speaking Key Account Manager (SaaS)

Job description