Customer Relations Specialist (język angielski) / Specjalista/-ka ds. Relacji z Klientem (język angielski)

About the Position

Customer Relations Specialist (język angielski) / Specjalista/-ka ds. Relacji z Klientem (język angielski)

• Location: Jelenia Góra lub Wrocław, dolnośląskie, Polska
• Department: Customer Success

Responsibilities

• Maintain client relationships in English and Polish - via phone and email, working in a 2-shift system.
• Support the verification and registration process for company clients and partners.
• Provide pre- and post-sales email support to our clients and partners.
• Solve simple technical issues (with support from more experienced colleagues in the department).
• Conduct demo sessions (remote software presentations) for clients and company partners.

Requirements

• Positive energy, diligence, and commitment.
• Ability to solve problems independently and a sensible approach to life and work.
• Skills in effective self-organization and quick thinking.
• Good interpersonal skills and ability to work in a team.
• Proficiency in computer operation, Windows operating systems, Microsoft Office, and general IT issues such as email and the internet.
• Very good knowledge of English in speech and writing.

We Offer

• The option to choose between working in the office in Wrocław or Jelenia Góra.
• Initial training to prepare you for working with Microsoft server platforms and to navigate our applications with ease.
• Work using the latest Microsoft tools and technologies.
• Interesting, challenging tasks with commercial applications used by over 140 thousand companies from 170+ countries worldwide.
• Opportunities for self-development, continuous improvement, and skill enhancement.
• Attractive salary.
• Relocation package for those wishing to move to Jelenia Góra.
• If you're not a fan of corporate hustle, working in our company, which has maintained its direct and friendly work culture, can be exceptionally appealing.
• If you're not a fan of the hustle and bustle of big cities and traffic jams, choosing to work in our Jelenia Góra office, you'll be working in one of the most beautiful places in Poland (and according to many of us, not just in Poland), which allows for various sports and activities (or just sitting at home watching Eurosport, and it's still cooler than anywhere else!).
• Other perks: subsidy for a Multisport card, Medicover, group employee insurance, medical package, free Polish apples, Colombian bananas and candies, team-building events, pizza days, pâté Thursdays, a life role in the film #HRejterów.

Please note, due to the high number of applications received, we only inform candidates whose CVs have been qualified for the next stages of recruitment about the reasons for not accepting their application. Regardless, if your CV is not qualified for the next stages, you will receive an email notification from us.

About the Company

CodeTwo is a company that offers innovative software solutions for Microsoft Outlook and Exchange, trusted by over 140,000 companies in 170+ countries. We value a direct and friendly work culture, providing opportunities for professional growth and a variety of perks to our employees.