Customer Service Associate

About the Position

Ready to level up your career?

Playtech Managed Services’ Customer Service is on the lookout for an open-minded Customer Service Associate fluent in British English, with top-notch communication skills.

Responsibilities

• Provide exceptional customer support and care to our clients.
• Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
• Employ a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Adhere to our company's procedures and uphold our high standards.
• Achieve predetermined personal and team targets.
• Keep your job knowledge current.

Requirements

• Are fluent in English, with a preference for British English speakers.
• Have experience in online customer support.
• Possess strong computer literacy.
• Excel in communication and multitasking skills.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
• Are motivated to achieve preset goals and targets.
• Have the flexibility to work shifts to accommodate both your personal and professional commitments.

Nice to Have

• Having experience in customer support or client-facing roles.

We Offer

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed and baby bonuses.

About the Company

About Playtech

Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Job Location

Sofia, Bulgaria