Customer Service Representative

About the Position

Customer Service Representative

公開日 8月 13 2026

場所 Heredia, HE-AFZ, Edificio / Costa Rica

職種 Business Processes

作業モデル Work from Office

We are seeking a Customer Service Representative to handle policy servicing for life and annuities, ensuring high accuracy and service quality in a work-from-office model.

Responsibilities

• Process incoming policy servicing requests for life and annuities products with high attention to detail and accuracy ensuring that all updates comply with internal guidelines and regulatory requirements.
• Update and maintain policy records using MS Office applications ensuring that all data entries and document versions are consistent, traceable, and ready for audit review when needed.
• Prepare, format, and validate policy-related documents and summaries in MS Office to support internal reviews, customer communications, and operational reporting.
• Coordinate with cross-functional teams such as underwriting, claims, and customer service to resolve policy discrepancies and ensure timely completion of servicing activities.
• Respond to internal queries related to policy status, coverage details, and servicing actions by analyzing available data and providing clear and accurate updates.
• Monitor work queues and service level targets in rotational shifts, prioritizing cases based on urgency and impact on customers and business commitments.
• Identify recurring issues or process gaps in policy servicing workflow and suggest practical improvements that enhance efficiency, accuracy, and customer satisfaction.
• Support the preparation of daily or weekly operational reports using MS Office, highlighting key volumes, turnaround times, and potential risks for stakeholder review.
• Review policy documentation received from upstream teams or customers for completeness and clarity and initiate follow-ups when additional information is required.
• Adhere to all compliance, data privacy, and information security requirements while handling policy documents and customer data within the policy servicing process.
• Participate in knowledge sharing sessions and training activities to improve familiarity with life and annuities products, internal systems, and evolving process guidelines.
• Collaborate with team members in a hybrid work model by using collaboration tools and MS Office-based trackers to maintain transparency on work status and dependencies.
• Contribute to continuous improvement initiatives by sharing insights from daily operations that support the company mission of delivering reliable and customer-centric insurance services.

Requirements

• Possess hands-on experience with MS Office applications such as spreadsheets, word processing, and presentations, using them extensively for data entry, tracking, reporting, and documentation in a fast-paced operations environment.
• Demonstrate strong proficiency in organizing and analyzing data using MS Office features such as formulas, filters, and charts to support decision-making within policy servicing or similar back-office processes.
• Exhibit foundational understanding of insurance operations, preferably within life and annuities domains, including familiarity with policy life cycles, premium handling, and basic product terminology.
• Apply effective written and spoken communication skills in English to interpret policy instructions, document actions clearly, and coordinate with internal stakeholders across different shifts.
• Show readiness to work in rotational shifts within a work-from-office work model by managing time effectively, maintaining productivity, and ensuring smooth handovers between shift colleagues.
• Display strong customer orientation by focusing on accuracy, timeliness, and clarity in every servicing action, thereby contributing to trust and satisfaction among policyholders and distribution partners.
• Utilize problem-solving skills and attention to detail to identify inconsistencies in policy information, correct errors proactively, and escalate complex cases through the defined governance channels.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and supportive environment
• Professional development opportunities
• Comprehensive benefits package

About the Company

コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。

雇用に関する追加情報

本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。

応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。

Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。

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