Customer Service Representative

About the Position

We are seeking a Customer Service Representative to join our team in Heredia, Costa Rica. This hybrid role focuses on policy servicing for life and annuities business, handling end-to-end administrative activities using MS Office tools while maintaining high accuracy and service quality.

Responsibilities

• Process incoming policy servicing requests for life and annuities products with high attention to detail and accuracy.
• Update and maintain policy records using MS Office applications.
• Prepare, format, and validate policy-related documents and summaries in MS Office.
• Coordinate with cross-functional teams to resolve policy discrepancies and ensure timely completion of servicing activities.
• Respond to internal queries related to policy status, coverage details, and servicing actions.
• Monitor work queues and service level targets, prioritizing cases based on urgency and impact.
• Identify recurring issues or process gaps and suggest practical improvements.
• Support the preparation of daily or weekly operational reports using MS Office.
• Review policy documentation received from upstream teams or customers for completeness and clarity.
• Adhere to all compliance, data privacy, and information security requirements.
• Participate in knowledge sharing sessions and training activities.
• Collaborate with team members in a hybrid work model.
• Contribute to continuous improvement initiatives.

Requirements

• Experience: 1 - 3 years
• Skills:
  • Technical Skills: MS Office
  • Domain Skills: Life and Annuities Insurance
• Language: Advanced proficiency in English
• Shift: Rotational

Nice to Have

• Certification in MS Office or equivalent productivity tools (e.g., MOS)

We Offer

• Hybrid work model
• Opportunity to work with cutting-edge AI and technology solutions
• Professional growth and development opportunities

About the Company

Cognizant (Nasdaq: CTSH) is a leading creator of AI solutions and technology services provider that connects AI investment with business value. With deep industry knowledge and process and engineering expertise, Cognizant incorporates the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses at the forefront of a rapidly changing environment. Learn more at cognizant.ai or follow us on Twitter.

Additional Employment Information

The compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable laws.

Applicants may be required to attend in-person or video interviews. Candidates may also be required to present their current state or government-issued identification during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodations to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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