Customer success expert
Primary stack
Nice to have's
Job description
About the Position
Customer Success Expert
We're hiring a Customer Success Expert to join our remote team. Become a part of a growing team and lead it to infinity and beyond. Your role will be to build lasting relationships between Mozio and its customers, ensuring their expectations are met and exceeded.
Responsibilities
- Build lasting relationships between Mozio and its customers
- Manage incoming calls, emails, and chat messages from customers, service providers, and partners
- Maintain excellent service standards
- Respond efficiently to customer inquiries
- Uphold high customer satisfaction
Requirements
- Excellent communication skills in English at an upper intermediate (B2) level or above
- At least 2 years of experience in customer support
- A third language (Spanish, French, Italian, German, Chinese, or Portuguese) is a plus
Technical Requirements
Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:
- Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
- Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
- High-speed wifi connection
- Backup computer
- Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work
About the Role
- The job is full-time, requiring 5 days of work per week (which may include weekdays and/or weekends), with 8-hour shifts each day
- You'll be employed as a contractor, so you'll have all the flexibility you need
- We offer 4 paid weeks off per year
Apply Now
Join our team and help us lead to infinity and beyond!
© Mozio. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Founded in 2012, Mozio was born out of CEO David Litwak’s experiences travelling to over 60 countries and struggling to find the best local options for getting around.A technology company at heart, Mozio is focused on helping connect customers, local companies, and global travel brands to turn what can be one of the most confusing parts of any trip — getting to and from the airport — into a delightful experience.Whether by train, bus, shuttle, sedan, taxi, limo, water taxi, motorcycle or helicopter, travelers using Mozio’s technology can search for and book the right option for them.Mozio’s technology solutions enable travel brands to drive customer loyalty and effectively monetize on the “last mile” of every trip.