Customer Success Manager - Austria (f/m/d)

About the Position

Customer Success Manager - Österreich (w/m/d)

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Instagrid, a leader in the Clean-Tech revolution, is seeking a Customer Success Manager for Austria. Join us in bringing clean energy solutions to professionals across the region.

Responsibilities

• Customer Relationship Management: Manage customer relationships from onboarding to renewal and growth.
• On-Site Support: Visit customers on-site four to five days a week, supporting them in the optimal use of Instagrid systems.
• Risk Management: Monitor customer satisfaction, identify risks early, and take action before issues arise.
• Sales Support: Collaborate with sales to identify upselling and cross-selling opportunities.
• Feedback Loop: Collect and relay customer feedback to product and development teams.
• CRM Management: Maintain and update CRM records meticulously.

Requirements

• Experience: 2–5 years in Customer Success, Account Management, or a similar role with direct customer contact.
• Language Skills: Fluent in German and English.
• Driving Skills: Valid driver's license and experience driving an electric company vehicle.
• Location: Residence in or willingness to relocate to Northern Austria.
• CRM Proficiency: Experience with CRM tools like Salesforce or HubSpot.
• Proactivity: Proactive approach with strong negotiation and communication skills.

Nice to Have

• Experience in the clean-tech or mobile energy systems sector.
• Strong negotiation skills.

We Offer

• Compensation: Attractive base salary with performance-based bonuses.
• Benefits: Company electric vehicle for personal and business use, flexible working hours, and 30 days of vacation plus 5 additional days for special occasions.
• Tools: MacBook or Windows laptop and an Apple smartphone.
• Growth Opportunity: Be part of a leading Clean-Tech company in a dynamic growth phase.

About the Company

Instagrid is at the forefront of the Clean-Tech revolution, developing the world's most advanced mobile energy systems. We are committed to creating a future where modern technology and environmental responsibility go hand in hand. Join us in making a tangible impact on the world.

We value diversity and are committed to equal opportunities for all. We believe in the strength of diverse teams and actively seek the best talents regardless of gender, origin, age, religion, sexual orientation, or nationality.

We look forward to your application!