Customer Success Manager (Automotive Digital Marketing)

About the Position

Customer Success Manager (Automotive Digital Marketing)

sMedia Ventures Inc is seeking a Customer Success Manager specializing in Automotive Digital Marketing to join our team. In this fully remote role, you will be responsible for building and maintaining relationships with dealership customers, driving product innovation, and reporting to meet their needs. You will act as a subject matter expert in all things sMedia and digital marketing, consulting customers on their goals and results.

Responsibilities

• Act as a partner and advocate for your customers as you work to understand their business needs
• Identify your customers’ business challenges and learn how you can assist in alleviating them
• Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success
• Interpret various sources of performance analytics to help educate your customers on results and ROI
• Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives
• Learn about new trends and technologies in the digital space and share that information with your customers and colleagues
• Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions
• Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates

Requirements

• Customer service &/or consulting experience
• Experience with Google Analytics, Google Ads, Microsoft Ads, and Meta Business Manager
• Minimum of 5 years of Experience in Digital Marketing and/or Digital Advertising
• Meta, Microsoft, and Google certification would be considered a strong asset
• Automotive or Dealership experience

Nice to Have

• Customer-centric mindset
• Curious, driven personality
• Passion for marketing
• Strong analytical skills with the ability to translate data into insights
• Strong understanding of digital marketing
• Natural ability to network, connect the dots, build relationships, and interested in enhancing relationships
• Ability to work on multiple priorities and/or projects simultaneously
• Strong customer relationship skills with excellent verbal and written skills
• Highly organized with great attention to detail

We Offer

• Fully remote role!
• Performance-based commission structure designed to reward top performers
• Extensive health and dental benefits package available after 3 months
• Paid day off on your birthday
• 1:1 training and mentoring from our Management team
• Opportunities to earn spot bonuses
• 15 vacation days annually, plus an additional week of 'flex time' in December for the holiday season

About the Company

At sMedia Ventures Inc, we are committed to driving growth and building strong customer relationships in the digital marketing space. Join our team and help us achieve our goals while enjoying a flexible, remote work environment.

Location: Regina, Saskatchewan (Remote)

Employment Type: Full-Time

Experience Level: Mid-level