About the Position

Manager of Service and Delivery (Automotive Digital Marketing)

Ad Operations - Regina, Saskatchewan (Remote)

About sMedia

sMedia is a digital advertising and SEO provider in the automotive space specializing in helping dealerships boost their sales and grow their market share. We focus on delivering effective, results-driven advertising solutions tailored to each dealership's needs. Our team takes a hands-on, collaborative approach, working closely with clients to ensure their advertising efforts hit the mark. We value growth, reliability, transparency, and curiosity in our work. We’re committed to helping our dealership partners thrive with clear, dependable strategies and a genuine interest in understanding and meeting their goals. By partnering with us, dealerships can expect to see improved sales performance and a stronger presence in the market.

Responsibilities

As our Manager of Service & Delivery, you are the heart of sMedia’s daily operations. You’ll lead our execution teams, including Ad Ops, Design, and Pod Coordinators, to keep everything running smoothly and efficiently. Your goal is to ensure every campaign is launched perfectly and complies with OEM or dealership standards. By following the strategic blueprints from our AdTech team, you’ll help our automotive clients succeed through top-tier service and quick turnarounds, while fostering a high-performing, motivated team.

Key Responsibilities

Team Delivery Management:
- Supervise day-to-day operations for digital ad strategists to ensure all client campaigns are set up, trafficked, and optimized flawlessly on time.
- Manage balanced workload distributions across multi-disciplinary pods, adjusting assignments dynamically based on individual capacity.
OEM & Co-op Execution:
- Standardize and streamline the collection, verification, and distribution of co-op reporting data to help automotive dealerships easily secure reimbursements.
- Efficiently triage and resolve all inbound OEM program administrative requests and compliance adjustments.
Internal Alignment:
- Coordinate directly with the Technical Support, Reporting & Measurement Lead to ensure complex tracking issues are resolved and that the team has proper documentation for common errors.
- Hand off actionable execution metrics to the Head of Advertising Strategy & AdTech Systems to assist in refining future automated blueprints.

Requirements

Natural Leader: You know how to motivate people and build a culture where everyone wants to do their best work.
OEM Know-How: You understand the basics of automotive co-op and compliance without it feeling like a foreign language.
Ad Savvy: You’re familiar with Google and Meta Ads, enough to know what "good" looks like and how to improve it.
Great Communicator: You can explain complex ideas simply and keep everyone aligned on our goals.
Car Industry Insight: You understand the unique, fast-paced world of car dealerships and the challenges they face.

Background and Experience

At least 2 years in a leadership or senior role within digital ad operations.
Experience managing team workflows and keeping projects on track.
A history of making teams faster and more accurate.
Bonus points if you’ve worked with automotive ads or OEM compliance before!

We Offer

Fully remote role
Extensive health and dental benefits package
15 vacation days annually
“Flex Days” to support work-life balance
10 paid sick days available annually
Paid day off on your birthday
Time built into your work schedule for your professional development
Ability to make an impact and be part of a team that values feedback and cross-functional collaboration

About the Company

Location: Regina, Saskatchewan (Remote)

Employment Type: Full-Time

Experience Level: Experienced

Manager of Service and Delivery (Automotive Digital Marketing)

Job description