Customer Success Manager - Benelux

About the Position

Customer Success Manager - Benelux

• Location: Amsterdam, Noord-Holland, Netherlands
• Type: Hybrid
• Salary: €55,000 - €65,000 per year

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Responsibilities

As a Customer Success Manager in the Benelux market, you will:

• Manage a portfolio of 60-80 small and mid-size customers, ensuring they achieve their objectives with Tellent.
• Continuously assess customer status using tools and conversations to drive satisfaction, adoption, retention, and reduce churn.
• Identify new sales and business development opportunities, collaborating with the strategic account management team.
• Develop a deep understanding of customer goals and needs.
• Master the Tellent software, working closely with the product team to provide feedback and influence the product roadmap.

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Requirements

• A track record of managing B2B SaaS customer accounts and growing product adoption, ideally in Customer Success or account management.
• Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher). French/German are a plus.
• Ability to manage a client portfolio and navigate all stages of the client lifecycle.
• Confidence in a tech environment and comfort with new software.
• Excellent interpersonal skills, enabling you to build trust and work effectively with clients.
• Ability to identify and drive commercial opportunities.
• Transferable skills from other client-facing roles are welcomed.

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We Offer

• Hybrid working from our canal-side Amsterdam office.
• Diverse and international team environment.
• €1,500 annual learning budget + 2 dedicated learning days.
• Pension plan, wellness perks & commuting/travel reimbursement.
• 28 paid holiday days + 2 additional days in 2026.
• Work from anywhere for up to 4 weeks per year.
• Apple MacBook and all the tools you need to succeed.
• €200 home office budget + work-from-home allowance.

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About the Company

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent - and we’re just getting started.

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AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.