Senior Customer Success Manager - Benelux
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Nice to have's
Job description
About the Position
Senior Customer Success Manager - Benelux
- Location: Amsterdam, Noord-Holland, Netherlands
- Type: FULL_TIME
- Salary: €65,000 - €75,000 per year
- Work Mode: Hybrid
Responsibilities
As a Senior Customer Success Manager in the Benelux market, you will:
- Manage a portfolio of 60-80 customers, ensuring they achieve their objectives with Tellent.
- Continuously assess customer status using tools and conversations to drive satisfaction, adoption, retention, and reduce churn.
- Identify new sales and business development opportunities, collaborating with the strategic account management team.
- Develop a deep understanding of customer goals and needs.
- Master the Tellent software, working closely with the product team to provide feedback and influence the product roadmap.
Requirements
- A strong track record of managing B2B SaaS customer accounts and growing product adoption, ideally in Customer Success or account management.
- Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher). French/German are a plus.
- Proven ability to manage a high-touch client portfolio and navigate all stages of the client lifecycle.
- Confidence in a tech environment and comfort with new software.
- Excellent interpersonal skills, enabling you to build trust and work effectively with clients and high-level executives.
- Ability to identify and drive commercial opportunities.
- Transferable skills from other client-facing roles are welcomed.
Nice to Have
- Experience with French or German
- Additional skills in client lifecycle management
- Proven track record in identifying commercial opportunities
We Offer
- Hybrid working from our canal-side Amsterdam office
- Diverse and international team environment
- €1,500 annual learning budget + 2 dedicated learning days
- Pension plan, wellness perks & commuting/travel reimbursement
- 28 paid holiday days + 2 additional days in 2026
- Work from anywhere for up to 4 weeks per year
- Apple MacBook and all the tools you need to succeed
- €200 home office budget + work-from-home allowance
About the Company
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).
With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent - and we’re just getting started.
If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.
© Dell Technologies. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services
About the Company Dell Technologies, founded in 1984 by Michael Dell, is a global leader in technology solutions. The company's mission is to provide accessible and advanced technology to users worldwide. Dell Technologies is involved in creating the next generation of technology, focusing on innovation, collaboration, and positive impact. Products, Services & Tech Stack Core Solutions: Software Engineering Global Sales Technical Support Global Operations Project Scope & Target Clients Client Base: The company serves a broad range of clients, including businesses and individuals. Engineering Scale: Dell Technologies is involved in projects that push the boundaries of technology, solving complex challenges and shaping a smarter, more connected world.
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