Customer Success Manager

About the Position

Who We Are:

UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance, and eliminate cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let’s talk!

About the role:

As a Customer Success Manager, your primary focus will be on cultivating relationships with both new and existing clients. In this role, you’ll have the opportunity to shape and execute strategies that drive business growth for our clients in the realm of cybersecurity. You’ll be at the forefront of defending organizations against security threats, taking pride in solving critical challenges and supporting their IT strategies.

We value continuous learning and personal development. As our Customer Success Manager, you’ll be encouraged to stay up-to-date with the latest security threats, solutions, security tools, and network technologies. Your dedication to expanding your knowledge will only enhance your ability to deliver exceptional results to our clients.

At our company, collaboration is key. You’ll work closely with all internal departments, fostering a cohesive team atmosphere, and benefiting from the collective expertise of our talented professionals.

Responsibilities

• Understanding customer business goals and providing security solutions that align with their requirements.
• Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
• Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
• Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
• Conducting bill reviews when needed to ensure customer understanding of invoicing.
• Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
• Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
• Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.
• Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.

Requirements

• Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
• Experience in working with an IT product company in an Account Manager role.
• Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
• Proven track record of customer retention and upsells.
• Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
• Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
• Proven skills in forecasting, pipeline development, reporting, and key performance metric development.

Personal Skills

• You thrive in a team environment, showcasing superior leadership, presentation, and planning abilities, as well as excellent verbal and written communication skills.
• Strong business acumen, translating business requirements into relevant solutions.
• You remain flexible and composed under stress, effectively managing multiple priorities simultaneously.
• Active listener with excellent oral and written communication skills, and adept at handling difficult conversations.
• Effective communication with customers and various levels of management, both verbally and in written form.
• Capacity to manage multiple projects in a fast-paced environment.
• A team-player mentality, always willing to share knowledge and support others.

We Offer

• Outstanding Sales team; work in a global IT/Cybersecurity company, a pure Ukrainian Startup success story.
• Decent base Compensation fixed in USD.
• Funny celebrations, team outings, and unforgettable corporate events.
• Compensation for sick leaves and regular vacations.
• Comfortable office or possibility to work remotely.
• Remote work & Flexible working schedule.
• Internal Medical coverage.
• Regular education and self-development on internal courses and seminars, office library, direct access to CEO.
• Opportunity to travel onsite to the US, Canada, EU.
• Attending sales conferences, training, R&D, networking events, etc.

About the Company

UnderDefense is dedicated to making Cybersecurity simple and available for every organization, enabling compliance and eliminating cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security.

Location: Remote/Office

Employment Type: Full-time

Department: Sales

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Julia Chalaidiuk

Recruitment Specialist

[email protected]