Customer Success Manager (m/w/d)
Primary stack
Job description
About the Position
We are looking for a Customer Success Manager (m/w/d) to join ifp Software GmbH, a dynamic company in the fields of Industry 4.0, IoT, and AI. You will guide our customers from their first proof of value into day-to-day operation, and take their requirements straight to the developers.
Location: Aachen, Bismarckstraße.
Work Type: Hybrid, with two to three office days a week and a few more while you are getting up to speed.
Responsibilities
- Proactively managing existing accounts through regular check-ins and direct coordination regarding feature requests. Working closely with the development team to drive continuous improvements.
- Guiding new customers through Proof of Value (PoV) and ramp-up phases, including training and implementation support.
- Creating and maintaining best practices, tutorials, and guides to ensure customers get the maximum value out of our software.
- Identifying upselling opportunities and collaborating closely with the sales team to further develop customer relationships.
- Optimizing and evolving the Customer Success department by continuously improving processes and strategies.
Requirements
- At least 1 year of professional experience in a role involving operational customer contact (experience in managing enterprise clients is a plus).
- Completed commercial training or a bachelor's degree in a relevant field (e.g. business administration, industrial engineering).
- Strong communication skills and a confident demeanor in direct customer interactions, as well as excellent proficiency in German and English.
- Structured, independent and team-oriented approach to work in a dynamic startup environment.
- Passion for production topics and digital solutions.
We Offer
- Working in a young, dynamic team with flat hierarchies.
- Attractive salary and opportunities to help shape a growing company.
- Development of innovative products in the fields of Industry 4.0, IoT, and AI.
- Use of cutting-edge technologies to develop cloud-based solutions for international clients.
- European lifestyle thanks to our location in the border triangle (Germany, Belgium, Netherlands).
About the Company
ifp Software GmbH is a forward-thinking company specializing in Industry 4.0, IoT, and AI solutions. We are committed to developing cutting-edge cloud-based solutions for our international clients.
Apply Now
Sounds like you? Send us your application - no cover letter needed. A short paragraph on why the role appeals to you is plenty.
© oee.ai. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.