Customer Success Specialist

About the Position

We’re seeking someone with experience providing training to grow into the role of Customer Success Specialist at Sprint CV.

The Challenge

You’ll run live workshops, create comprehensive training programs, and host webinars and video tutorials - all while building lasting relationships and ensuring our users adopt Sprint CV’s features to their fullest.

Some Tasks:

• Design and deliver live onboarding workshops and regular feature-update trainings
• Develop and maintain a structured curriculum: user guides, FAQs, quick-start sheets, and video tutorials
• Host monthly webinars to introduce new features and best practices
• Gather learner feedback and iterate on training content and formats
• Act as the voice of the customer: surface insights and improvement ideas to Product and Engineering
• Keep a well-organized library of all training assets accessible in our knowledge base

Requirements

• Excellent spoken and written English (other languages will be an added value)
• Proven experience designing and delivering instructor-led training (in-person or virtual)
• Strong presentation and facilitation skills, able to engage diverse audiences
• Ability to translate complex concepts into clear, practical exercises
• Comfortable creating training content in multiple formats (slide decks, written guides, screencasts, quizzes)
• Empathetic, patient, and customer-focused mindset
• Collaborative team player who can liaise with Product, Sales, and Support

We Offer

• Location: Funchal, PT
• Salary up to: 1100€/month
• Worksite type: On-site and Remote
• Contract type: Employee only

About the Company

At Sprint CV, our mission is to help IT consultants to improve and automate their CV. Our vision is to create an ecosystem between consultants, companies, and recruiters, where CVs are fully automated and applying for a job will be super fast. We also launched a free service where we help IT consultants to apply for open positions at the European Commission by helping them with the application and introducing them to hiring companies, direct providers of the European Commission.

Have any question?

Reach out to the job poster

Marco Pincho

Founder and Career Coach at Sprint CV

Send email

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Apply

If you’re passionate about teaching, fluent in English (and ideally other languages), and ready to help our clients succeed through high-impact training, we’d love to hear from you. Please send your CV to [email protected].