ITSM ServiceNow Specialist at the European Commission

About the Position

ITSM ServiceNow Specialist at the European Commission

Sprint CV is seeking an ITSM ServiceNow Specialist to join a long-term project for the European Commission. This role will be remote until further notice, from within the EU. Are you up for the challenge?

Responsibilities

• Functional analysis of business requirements and business processes
• Functional analysis and definition of user requirements
• Technical analysis and specification of business processes, user requirements, and applications
• Architecture of applications
• Prototyping
• Proofs of concept
• Implementation and customization of applications and databases
• Implementation of security defined for applications
• Definition of test strategies, design, and test of applications
• Maintenance (corrective, adaptive, and perfective) of applications
• Technical assessment of technologies and/or related products
• Functional and technical documentation and training
• Support of applications (2nd/3rd tier)
• Incident Management
• Problem Management

Requirements

• Master Degree in IT or related field with a minimum of 12 years of professional IT experience or Bachelor degree with a minimum of 17 years of professional IT experience
• Minimum 12 years of professional experience in Architecture, development, and validation of ITSM solutions
• Expert knowledge in guiding and realizing ServiceNow implementations in medium/large scale organizations (min. 3000 end users)
• Extended experience in leading and realizing the design and implementation of Configuration Management database in ServiceNow, including identification, validation, and implementation (lead) of required CI classes, attributes, as well as required integrations with third-party systems allowing to feed and maintain the information in the CMDB (no ITOM in use)
• Extended experience in running the Configuration Management process including execution and fine-tune of Configuration Management process, validation, and fine-tune of interfaces with other ITSM and ITBM processes implemented in ServiceNow, definition, and implementation of specific reporting and dashboarding, knowledge transfer to internal staff
• Minimum 7 years of experience with ITIL V2 and V3. Relevant Certification in ITIL v3 Foundation or higher is mandatory
• Minimum 5 years of experience with RDBMS: MSSQL, Oracle, MySQL, and XML
• Mandatory experience with HTML5 and desirable with CSS v3
• Minimum 7 years of knowledge and experience with Project Management techniques and tools is required
• Minimum 3 years of experience with Web Server Technologies (IIS and Apache)
• ITSM product Certified Consultant or Administrator level is required. The ITSM product must integrate at least the following ITILv3 processes: Incident Management, Problem Management, Change Management, Service Level Management, Service Catalogue Management, Release & Deployment Management, Request Fulfillment management, Knowledge Management, Service Asset & Configuration Management
• Minimum 5 years of experience with Project Management tools is required

Nice to Have

• Active Directory
• MS Windows Server 2003, 2008, 2008R2
• VMWare, HyperV
• Business Objects and Crystal Reports
• OOP languages (.NET, J2EE)
• Protocols: LDAP, SSL, HTTPS, SMTP, IMAP
• Very good written and spoken English is required. Knowledge of French language would be considered as an asset

We Offer

• Location: Brussels, Belgium
• Salary up to: 550€/day
• Worksite type: On-site and Remote
• Contract type: Freelancer or Employee

About the Company

At Sprint CV, our mission is to help IT consultants improve and automate their CV. Our vision is to create an ecosystem between consultants, companies, and recruiters, where CVs are fully automated and applying for a job will be super fast. We also launched a free service where we help IT consultants apply for open positions at the European Commission by helping them with the application and introducing them to hiring companies, direct providers of the European Commission.

Apply

If you are interested in this opportunity, please reach out to the job poster:

Marco Pincho

Founder and Career Coach at Sprint CV

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