Customer Support Associate

About the Position

Join Lime Vizio Inc: Your Floral and Gifting Adventure Begins Here!

Lime Vizio Inc has been delivering beautiful flowers and heartfelt gifts since 2010. We take immense pride in being a trusted leader in online floral and gift retail, serving customers across the US and Canada. Our commitment to quality, innovation, and dependability has made us a gifting powerhouse, with brands like Blossom Flowers, Sunny Flowers, and Gift on Schedule under our umbrella. At Lime Vizio, we foster an entrepreneurial spirit and a culture that values collaboration, superior service, and continuous innovation.

Responsibilities

• Handle inbound phone calls and assist customers by addressing their queries and fulfilling their requests.
• Manage call-back requests, including those that were misrouted from other departments.
• Independently liaise with florists regarding Blossom Flower Delivery order-related inquiries.
• Expertly assist customers with various needs, including:
  • Checking delivery status
  • Offering redelivery options
  • Suggesting substitutions
  • Resolving issues with missing add-ons
  • Handling claims for undelivered items
  • Processing cancellation requests
  • Addressing additional charge inquiries
  • Resolving declined credit card issues
  • Recommending add-ons for customers' orders
  • Updating recipient information
• Make outbound calls to provide accurate information and seek approvals for specific concerns, such as substitutions, redelivery, or additional payments.
• Communicate with florists through phone, email, or our secure messaging system to confirm changes, gather order information, or ensure successful order placement.
• Handle customer concerns that require in-depth review for timely and suitable resolutions.
• De-escalate situations involving dissatisfied customers, offering patient and empathetic assistance.

Requirements

• Technical Qualification:
  • Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher
  • USB headset with noise cancellation capabilities
  • Wired internet connection with a minimum download speed of 20 Mbps including back-up internet
• Job Requirements:
  • High school graduates with at least 1 year of experience in the customer service field are preferred
  • Must be willing to work a rotating graveyard shift
  • Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills
  • Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude
  • Typing speed of at least 30 words per minute
  • Preference will be given to candidates with prior support and customer service experience

We Offer

• Compensation:
  • Salary: $3 per hour
• Benefits:
  • Prorated 13th-month pay

About the Company

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

At Lime Vizio, we're excited to have you on board for this fantastic opportunity. Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.

Apply today!