Customer Support Coach
Primary stack
Nice to have's
Job description
About the Position
At Cloudbeds, we're transforming hospitality with our intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We're looking for a Customer Support Coach to join our fully remote team and be the voice of and advocate for our customers, providing exceptional support.
Responsibilities
- Provide exceptional support to our hotel partners across multiple channels
- Resolve customer inquiries and troubleshoot issues
- Foster strong customer relationships with empathy
- Create and update training materials and support resources
- Gather customer feedback for future software releases
- Stay ahead of system updates and ensure seamless customer experiences
Requirements
- 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort
- Previous experience in customer service is a plus
- Native or fluent in English and Portuguese
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- Skill with computers and systems
- Excellent internet/wifi connection
We Offer
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
About the Company
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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Cloudbeds is a software company building the next generation of hospitality management solutions. We’re engineers, designers, hostel owners, hotel managers, big data experts, and avid travelers.We’re made up of more than 600+ people in 30+ different countries and speak 17+ languages. We pride ourselves on being a diverse group of individuals who value different cultures, ideas, and walks of life. We believe our people are our greatest asset and we’re always looking for bright new people and personalities to join our family.Although we do have three offices (San Diego, São Paulo and Dublin) more than 80% of our workforce is remote and it works for us. We believe people do their best work when they’re in an environment that works well for them, whether that’s an office, a coffee shop, or a hostel in South Africa. Because we allow people to find the best place to do their best work, our attrition rate is less than 5%.