Customer Support Manager
Job description
About the Position
BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
We are looking for a Customer Support Manager who will become a part of our team and help our clients get timely, clear, and professional support.
Responsibilities
- Provide informational and technical support to existing and new clients online via chat or email.
- Work with customer requests and tickets in Zendesk.
- Develop and maintain the existing customer base.
- Analyze the company’s services and products to identify client issues and areas for improvement.
- Search for, monitor, and support problem-solving processes together with the company’s technical specialists.
- Perform other tasks assigned by the manager.
Requirements
- English level B2 or higher.
- Higher education, completed or incomplete; technical education will be an advantage.
- Understanding of the basic principles of how the Internet works.
- Experience working with email services.
- Responsibility, attention to detail, and readiness to work with client requests.
We Offer
- Competitive salary.
- 24 calendar days of paid vacation.
- 3 additional days off per year.
- Opportunities for professional growth.
- Friendly and supportive team.
About the Company
BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
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BSG is — Global communication platform that makes enterprises loved by their customers.Humanize customer communications using the relevant channels backed by advanced multi-layer analytics and smart filters. Messaging, Authentication, Verification tools with the highest security standards. ISO-9001:2015.Our Products:+ Bulk SMS messaging with awesome customization+ Streaming HLR to the registration form on your website allows you to exclude the possibility of entering a non-existent phone number for the user+ Bulk Viber messaging to contact your customers in their favorite messenger+ ShortURL for cost-saving short links in your SMSExtra offers:+ API and free tech support for quick integration with your CRM system+ Convenient prices for personalized bulk SMS / Viber-messaging, we have discounts for extensive campaigns+ An omnichannel platform for SMS / Viber messaging+ Complete transparency in analytics: reports and messaging statistics are available in real-time+ Financial reports, detailed reports by country and operator to analyze messaging conversions+ Technical support 24/7/365.Briefly aboutBSG.World:+ Licensed telecommunication service provider in Poland, Ukraine, Estonia, and Denmark+ Licensed virtual provider in Sweden+ A number of additional services related to SMS messaging+ We work worldwide directly with 1800+ mobile operators from 150+ countries.