Customer Support Manager
Primary stack
Nice to have's
Job description
About the Position
Customer Support Manager
Location: Remote
About Us
nove8 is a young tech company focused on mobile apps, from pet care to lifestyle. We build products that help people live, work, and connect in meaningful ways. Today, we explore new directions, experiment, and create meaningful digital experiences for people around the world. We care about what we build and how we build it, value fairness and trust, and believe that teamwork and curiosity help us move forward together.
About the Role
We are looking for motivated and detail-oriented Support Managers to join our growing Support Team. This is an excellent opportunity for candidates who want to start a career in the tech industry. Previous customer support experience is not required - we provide full training and mentorship.
As a Support Manager, you will work closely with customers, internal teams, and AI-powered tools to help deliver a high-quality support experience while developing valuable technical and communication skills.
Responsibilities
- Provide customer support through designated communication channels.
- Investigate and document bugs, escalating issues when necessary.
- Assist with billing-related inquiries, including transaction searches and payment investigations.
- Work with payment platforms such as Stripe and PayPal.
- Support chargeback investigation and dispute processes.
- Monitor and respond to customer feedback and reviews on social media platforms.
- Investigate complex customer cases and identify appropriate solutions.
- Maintain a consistent and professional Tone of Voice in all customer communications.
- Collaborate with internal teams to improve support processes.
- Contribute to the improvement and refinement of AI-powered support solutions.
Requirements
- Strong written communication skills in English.
- Attention to detail and problem-solving mindset.
- Ability to learn quickly and adapt to new tools and processes.
- Customer-focused attitude and willingness to help others.
- Basic computer literacy and confidence working with online systems.
- Previous support experience is a plus but not required.
Nice to Have
- Previous experience in Customer Support, Operations, or other customer-facing roles.
- Familiarity with CRM, help desk, or ticketing systems.
- Understanding of online payments, billing processes, or payment platforms such as Stripe and PayPal.
- Experience communicating with customers via email, chat, or social media.
- Interest in technology, AI tools, and process improvement.
- Experience investigating issues and working with data to identify root causes.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Additional language skills are a plus.
Work Schedule
The position operates on a shift basis (UTC+1/UTC+2):
- Evening Shift: 3:00 PM – 11:00 PM
- Night Shift: 11:00 PM – 7:00 AM
Compensation & Benefits
- Night shifts are compensated at 1.5x the standard hourly rate.
- Overtime hours are compensated at 2x the standard hourly rate.
Our Benefits
- Time-off Policy - unlimited Out of office days
- Remote or Hybrid work. The choice is yours!
- Wellness and education compensations
- Psychologists compensation
- Language courses compensation
- Co-working compensation
- Health insurance
- 100% Sick Leave Compensation
- Team buildings and offsites (Spain, Italy, Poland, Portugal and others)
- Merch
- Special Occasions Presents
Take a look at our Instagram to get a feel for our team and culture 💫
Apply now
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Who We Arenove8is a young tech company creating mobile apps that help people live, work, and connect in more meaningful ways.Our story begins with a simple idea: to create something that improves the relationship between people and their pets. Since 2021, our team has been working together on dog training app Woofz. It became our flagship product and the leader in its category, trusted by millions of dog owners around the world. Over time, we realized we were ready to grow and explore new opportunities.In April 2024, we launched nove8, becoming an independent company with a new name and vision. This gave us the freedom to focus on what we do best and create even more exciting projects.ProductsFrom pet care to lifestyle. Today, our portfolio includes 3 apps:Woofz— Dog wellness & training app that makes bonding and caring for dogs easier and more effective. Our flagship product and a market leader in its niche, trusted by over 10 million users worldwide.Meowz— Cat-focused app combining training, fun, and insights to help owners connect with their cats.Stylio— AI-powered personal stylist that provides thoughtful, personalized fashion guidance every day. The newest app in our portfolio.Our ValuesWe’re not just professionals. We’re people who share common values and principles.Care & Fairness: Care about people, products, and users, creating an environment of fairness and support.Unstoppable Ambition: Set bold goals, grow fast, and turn ambition into success.Innovation: Explore, experiment, and bring new ideas to life.One Team: Support each other and move forward together.At nove8, we have built an inclusive culture that supports female leadership, diversity, and collaboration. We value our work-life balance and opportunities for self-expression. Working across the globe, the nove8 family stays connected through technology and ensures everyone feels like a part of the team.Why People Love Work HereUnlimited Time Off PolicyPsychologists CompensationWellness & Sport CompensationSupportive & Expert TeamRemote or Hybrid workGlobal Team Retreats ...and much more!We’re evolving fast. So, follow us and grow together!