Customer Support Representative
Primary stack
Nice to have's
Job description
About the Position
We are looking for a Customer Support Representative to join our team at Call Power, an international online gaming company offering sports betting and casino services with a significant presence in Latin America. Our focus is on delivering a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of Latin American players.
Responsibilities
- Manage and resolve customer inquiries through live chat and ticketing systems.
- Deliver a premium customer experience specifically for the Spanish-speaking market.
- Act as a bridge between customer needs and technical solutions.
- Research and troubleshoot complex issues to provide definitive resolutions.
- Collaborate with internal teams to identify trends and improve service workflows.
- Maintain high-quality standards by adhering to internal support procedures.
- Balance multiple priorities in a fast-paced, high-volume digital environment.
- Utilize bilingual communication to document cases and assist global colleagues.
Requirements
- Fluency in Spanish with the ability to communicate with nuance and empathy.
- Intermediate English proficiency, specifically for internal written communication.
- Ability to clarify ambiguous customer requests.
- Familiarity with digital support tools (Live Chat and Email) is highly advantageous.
Nice to Have
- Experience with additional digital support tools.
- Previous experience in the iGaming industry.
We Offer
- Opportunity to work in a dynamic and innovative environment.
- Professional growth and development opportunities.
- Competitive compensation package.
About the Company
Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. We are committed to delivering a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players.
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