Customer Support Representative

About the Position

SiTime is the Precision Timing company. Timing is the heartbeat of all electronics, ensuring performance, resilience, and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size, and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables, and IoT.

We are looking for a Customer Support Representative to join our Sales Operations team in Lviv, Ukraine. The role involves database administration, customer management, and support. This position requires strong time-management skills, persistence, and business ethics for broad cross-department and international customer communication.

Responsibilities

• Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality documents, and basic technical questions.
• Build strong relationships with other CSRs, Engineering, Quality, and other functional departments.
• Work in CRM and ERP systems.
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies.
• Escalate technical concerns to engineering or quality teams when necessary.
• Track and document customer issues for continuous improvement.
• Maintain an understanding of company product lines.
• Work closely with people in all appropriate departments to support customer needs.
• Participate in internal meetings.
• Data mining.

Requirements

• Excellent written and verbal communication skills required;
• Excellent customer service skills required;
• Ability to work well with others in a fast-paced collaborative team environment;
• Persistence;
• Responsiveness;
• Excellent work ethics;
• Analytical and problem-solving skills;
• Desire to work for a fast-paced, growth-oriented company.
• English (upper-intermediate+);
• MS Outlook, Excel, PowerPoint;
• CRM and/or ERP system(s);
• 1+ year(s) experience in customer support.

We Offer

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent. In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals-reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

About the Company

SiTime is changing the timing industry with more than 4 billion devices shipped. For more information, visit: www.sitime.com.