Customer Support Specialist

About the Position

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

We are seeking a Customer Support Specialist to join our remote team. Handle customer inquiries, resolve issues, and promote products to convert potential customers.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

Responsibilities

• Handle and resolve all customers’ complaints and requests mostly in chat + emails
• Analyse and assess customers’ needs
• Deliver information about benefits of the products to turn potential customers into paid ones

Requirements

• At least 6 months experience in Customer Support
• Upper-intermediate English is a MUST
• Excellent communication skills
• High level of personal responsibility
• Positive attitude :)

Nice to Have

• Interest in photography
• Experience working with Photoshop and Lightroom
• Knowledge in Zendesk
• Experience in SaaS products
• Previous work during the evening hours

Work Schedule

• Morning: 7:00-16:00
• Evening: 15:00-00:00

We Offer

For Personal Growth

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools
• An educational allowance to ensure that your skills stay sharp
• English, German and Polish classes to strengthen your capabilities and widen your knowledge

For Comfort

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work

For Health

• Medical insurance
• Twenty-one days of paid sick leave per year

For Leisure

• Twenty-one days of paid vacation per year
• Fun times at our frequent team-building activities

What to Expect When You Apply

• An interview with our Talent Acquisition Manager
• Test task to show your skills
• Professional interview
• Interview with HR
• And finally, your job offer!

About the Company

Skylum is a company that empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.