Customer Support Specialist (German)
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Job description
About the Position
Customer Support Specialist (German)
GG.BET is a product IT company. Our foundation is technology, sports, and entertainment. We are building a bright brand and creating a service that sports and esports fans choose.
The Customer Success Team at GG.BET is a team that builds user trust. We always find solutions and strengthen the brand through quality customer experience.
Do you want to develop your interaction skills and experience in solving non-standard cases? Join the team as a Customer Support Specialist (German)!
Responsibilities
- Handling, monitoring, and processing inquiries in chats (up to 7 simultaneously), calls, and emails while adhering to established quality and response time standards.
- Forwarding requests for resolving technical and financial issues to other departments and duplicating requests in the appropriate specialized documents.
- Notifying individual players about current resolutions when necessary.
- Responding to messages in accordance with corporate policies.
- Staying updated with news, updates, and internal team communications.
Requirements
- Fluent knowledge of the German language (B2 level or higher).
- Proficiency in using Microsoft Office and Google Workspace.
- Ability to work with large volumes of information and a willingness to learn.
- Enjoys communicating and solving problems.
- Willingness to work in a shift format: 2 day shifts from 7:00-19:00, 2 days off, 2 night shifts from 19:00-7:00, 2 days off.
Why Join Us?
Stable Business Environment: GG.BET is a reliable company with transparent commitments and a responsible approach to partnerships.
Ukrainian Market: GG.BET is one of the key players in the industry and is rapidly developing in the Ukrainian market.
Large Partnerships: GG.BET is a sponsor of the Usyk & Fury II fight and is the title sponsor of FC Dynamo (Kyiv), and the official sponsor of FC Polissya (Zhytomyr).
We Offer
Comfortable Conditions for Productive Work
- Office in Kyiv, remote, or hybrid-your choice. If you are driving, we offer a free parking space in the business center for your car.
Care for Quality Rest
- Paid 16 working days of vacation (considering the shift schedule).
- 17 sick days and 5 days for mental recovery annually.
Benefits and Team Activities
- Medical insurance or a benefit cafeteria with a fixed annual budget.
- Anniversary gift.
- A day off on your birthday.
- 3 family days for a wedding and 3 family days for the birth of a child.
- Team-building activities twice a year.
Development and Career
- Internal rotation and promotion programs for your vertical and horizontal development in the company.
- Personal Development Plan for developing your skills and competencies.
- Coverage of professional training and foreign language learning within the benefit cafeteria.
Quality Onboarding
- A clearly defined onboarding plan-your personal action plan for the trial period.
- Regular meetings with your manager and Talent Partner for a comfortable adaptation.
Join us-let's develop a cool product together!
© GG.BET. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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