Customer Support Specialist - Malay Speaker
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Job description
About the Position
We are seeking a Customer Support Specialist with excellent communication skills and proficiency in Bahasa Melayu to join our team in a remote position.
Responsibilities
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
Requirements
- Excellent communication skills, both verbal and written
- Proficiency speaking and writing in Bahasa Melayu
- Strong interpersonal and communication skills
- High level of professionalism and customer service orientation
- Attention to detail, with excellent organizational and time management skills
- Ability to work well in a team and collaborate with other departments
- Own a laptop, stable and reliable internet connection
- A dedicated and quiet home workspace suitable for remote work
We Offer
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.Explore opportunities at JustMarkets and become a part of our team of professionals!Why Choose Us:— We are known for being a dependable employer, fostering trust and reliability among our team, and as a broker, nurturing genuine relationships with clients and partners.— We actively track market trends and employ modern management and business approaches, ensuring ongoing growth and development for both the company and its employees.— We value transparent interaction and open communication between teams, management, andC-levelexecutives, where everyone feels empowered to express themselves, ask questions, raise concerns, and voice their ideas.— Working in a multinational environment on one product gives you valuable experience of collaborating with different cultures united by a common goal.
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