Data Analyst (Operations)
Primary stack
Nice to have's
Job description
About the Position
Data Analyst (Operations)
Join nove8, a young tech company focused on mobile apps, from pet care to lifestyle. We build products that help people live, work, and connect in meaningful ways. We are currently looking for a Data Analyst (Operations) to join our team and focus on building and developing analytics for Billing and Customer Support.
About the Role
The role focuses on building and developing analytics for Billing and Customer Support, helping teams understand how payment performance, fraud, refunds, disputes, and support operations impact revenue, costs, and customer retention.
The analyst will work with transaction-level, subscription, payment, risk, and support data. A significant part of the role will be building Support analytics from the ground up - defining metrics, establishing reporting, and identifying opportunities to improve Support ROI, reduce costs, and protect revenue.
The position requires close collaboration with Billing, Support, Finance, Product, and Data Engineering teams.
Responsibilities
- Analyze Billing and Support performance and identify opportunities to improve revenue, retention, and costs
- Build and develop Support analytics including metrics, dashboards, and reporting
- Analyze key billing areas: payment performance, renewals, refunds, disputes, fraud, and payment recovery
- Evaluate the impact of Billing and Support initiatives on business metrics
- Conduct ad-hoc investigations, identify root causes, and translate findings into actionable insights
- Collaborate with Billing, Support, Finance, Product, and Data Engineering teams to improve data quality and support decision-making
Requirements
- Strong SQL skills (BigQuery or similar)
- Experience working with large-scale transactional and event-level datasets
- Strong analytical thinking and ability to translate business problems into measurable metrics and analytical frameworks
- Experience with BI tools (Tableau or similar)
- Understanding of subscription business models, recurring payments, and payment lifecycle
- Ability to design metrics, dashboards, and analytical frameworks from scratch
- Ability to communicate analytical findings and actionable insights to non-technical stakeholders
- Ability to work independently with stakeholders and turn business questions into analytical solutions
Nice to Have
- Experience with customer support data (Zendesk or similar)
- Experience building a new analytics domain or reporting framework from scratch
- Python skills
- Experience with experimentation / A/B testing
We Offer
- Time-off Policy - unlimited Out of office days
- Remote or Hybrid work. The choice is yours!
- Wellness compensations
- Psychologists compensation
- Language courses compensation
- Co-working compensation
- Health insurance
- 100% Sick Leave Compensation
- Team buildings and offsites (Spain, Italy, Poland, Portugal and others)
- Merch
- Special Occasions Presents
About the Company
nove8 is a young tech company focused on mobile apps, from pet care to lifestyle. We build products that help people live, work, and connect in meaningful ways. We care about what we build and how we build it, value fairness and trust, and believe that teamwork and curiosity help us move forward together.
Take a look at our Instagram to get a feel for our team and culture 💫
Recruitment Process
HR interview - Interview - Team fit interview - Offer
Apply now
© Nov8. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Who We Arenove8is a young tech company creating mobile apps that help people live, work, and connect in more meaningful ways.Our story begins with a simple idea: to create something that improves the relationship between people and their pets. Since 2021, our team has been working together on dog training app Woofz. It became our flagship product and the leader in its category, trusted by millions of dog owners around the world. Over time, we realized we were ready to grow and explore new opportunities.In April 2024, we launched nove8, becoming an independent company with a new name and vision. This gave us the freedom to focus on what we do best and create even more exciting projects.ProductsFrom pet care to lifestyle. Today, our portfolio includes 3 apps:Woofz— Dog wellness & training app that makes bonding and caring for dogs easier and more effective. Our flagship product and a market leader in its niche, trusted by over 10 million users worldwide.Meowz— Cat-focused app combining training, fun, and insights to help owners connect with their cats.Stylio— AI-powered personal stylist that provides thoughtful, personalized fashion guidance every day. The newest app in our portfolio.Our ValuesWe’re not just professionals. We’re people who share common values and principles.Care & Fairness: Care about people, products, and users, creating an environment of fairness and support.Unstoppable Ambition: Set bold goals, grow fast, and turn ambition into success.Innovation: Explore, experiment, and bring new ideas to life.One Team: Support each other and move forward together.At nove8, we have built an inclusive culture that supports female leadership, diversity, and collaboration. We value our work-life balance and opportunities for self-expression. Working across the globe, the nove8 family stays connected through technology and ensures everyone feels like a part of the team.Why People Love Work HereUnlimited Time Off PolicyPsychologists CompensationWellness & Sport CompensationSupportive & Expert TeamRemote or Hybrid workGlobal Team Retreats ...and much more!We’re evolving fast. So, follow us and grow together!