Data Center Technician (f/m/d)

About the Position

Data Center Technician (f/m/d)

10950 Strang Line Rd, Lenexa, KS 66215

At IONOS, we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure. We are looking for a passionate Data Center Technician to join our team and ensure the optimal performance of our server, storage, network, power, and cooling systems.

Responsibilities

• Racking, stacking, and physically assembling servers and network equipment.
• Troubleshoot and diagnose enterprise servers and network equipment.
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber).
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed.
• Maintain safety and security protocols, and clean work environments within the Data Center.
• Escort sub-contractors/vendors as needed.
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center.
• Identify assets within the RMA period and provide them to Provisioning for replacement.
• Ensure that proper power and cooling to all IT equipment is provided by the installation of PDUs, blanking plates, sealing floor tiles, and cold aisle containment zones.
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems.
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers.
• Local and domestic travel to maintain equipment colocation(s).
• Potential international travel for support and training.
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule.
• Contribute to internal knowledgebase to maintain up-to-date documentation.
• Change management including defragmenting racks, IT equipment moves, and planned events.
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations.

Requirements

• High school diploma, GED, or equivalent work experience.
• Hands-on experience working with computer hardware.
• CompTIA A+ certification, Network+ certification, OR equivalent hands-on hardware hobbyist experience.
• Demonstrate strong spoken and written communication skills.
• A strong fundamental understanding of how computer hardware components work together (Motherboards, CPUs, RAM, SSD/HDDs, Power Supplies).
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.).
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s).

Preferred Qualifications

• Teamwork experience in a 24/7 rotational shift work environment.

Physical Requirements and Working Conditions

• Ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis.
• Ability to use a computer and telephone for extended periods of time to communicate, create, and access information verbally and digitally.
• Ability to lift up to 50 lbs of computer or related equipment.
• Ability to climb and stand on a ladder as needed.
• Ability to use hands and fingers to manipulate computer equipment with fine detail.
• Ability to stand/bend/stretch/reach/kneel/crawl etc. as needed.
• Ability to regularly sit or stand for extended periods of time.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.
• Diverse and inclusive workplace.

About the Company

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Are you the person your friends call when they need to build a custom PC or upgrade their graphics card? If you have a passion for computer hardware and love taking machines apart just to put them back together, we want to turn your hobby into a career. You don’t need years of corporate IT experience-if you know your way around a motherboard and a CPU cooler, we will teach you the rest!