Deskside Engineer

About the Position

Role Title: Deskside Engineer

Location: Brooklyn, New York City, NY

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation:

We are offering between $63,000– $72,000. Applications will be accepted until Aug 21st, 2026.

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Application Process

1. Apply for the right vacancy

   Find an open position that matches your skills and career goals and show why you are the right fit for the role. If you don't see a suitable vacancy, consider joining our Talent Community.

2. Contact your recruiter

   If one of our recruiters sees a good match, they will schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

3. Show your skills

   If you and our team want to continue the process, you will interview with our recruitment team. For some roles, technical assessments and/or client interviews may also be required.

4. Time for a decision

   Our team will then assess each candidate's potential to be successful in the role. This step may take some time, as we want to find the right match-both for you and for us-but you can count on us to keep you informed.

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