Deskside Engineer

About the Position

Role Title: Deskside Engineer

Location: New York, NY

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

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About the Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

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Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

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Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

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Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

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We Offer

• Compensation: The annual salary for this position is between $63,000 to $74,000 yearly depending on experience and other qualifications of the successful candidate.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

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About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value, developing holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of companies seamlessly into technology systems. This way, we unlock human potential, achieve tangible results, and secure the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on Twitter.

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Additional Employment Information

The compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to participate in interviews in person or via video conference. Additionally, you may be required to present a valid government-issued photo ID at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered or rejected based on race, color, gender, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

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Benefits to Help You Thrive

Our benefits program is designed for you to lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure compensation reflects the value you bring. Our benefits go beyond salary and may include retirement plans, financial education, and more.

Physical and Mental Health

We empower you to put your well-being first-through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship program, and more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations-and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

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Your Journey to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage with our hiring team. Some roles may require technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and us-but you can trust that we’ll keep you updated along the way.

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