Deskside Engineer

About the Position

Role Title: Deskside Engineer

Location: New York, NY

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About the Group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Salary and Other Compensation

The annual salary for this position is between $63,000 to $74,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (NASDAQ: CTSH) is an AI Builder and technology services provider that builds full-stack AI solutions for our clients, bridging AI investment and business value. Our deep expertise in industry, business processes, and engineering enables us to embed the unique business environment of an organization into its technology and systems. This helps unlock human potential, drive tangible results, and empower global enterprises to stay ahead in a rapidly changing world. For more information, visit cognizant.ai.

Employment Additional Information

The compensation information provided in this posting is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be asked to participate in a virtual or in-person interview. At each interview, you may be asked to present a currently valid state or government-issued identification.

Cognizant is an equal employment employer. We do not discriminate based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state/provincial, or local law.

Supporting Your Growth and Well-being

Our benefits programs are designed with you in mind, supporting a full, balanced, and healthy life.

Economic Well-being

We regularly review market data to ensure that the value you bring is accurately reflected in your rewards. Benefits go beyond salary and may include retirement and pension plans, financial education, and more.

Physical and Mental Health

We support your well-being through paid time off, flexible working arrangements where possible, health insurance plans, counseling, mental health allyship programs, and more.

Your Career, Your Way

With over 350,000 roles across new technologies, industries, and locations, Cognizant offers opportunities to develop the skills you need to build the career you want.

Real-world Impact

Think of the world-class brands you trust. Many of them count on us to help them power their business for the better. Here, you can turn bold ideas into solutions that improve lives around the world.

Career Path at Cognizant

Here’s an overview of the hiring process. Note that the process may vary by role and location. For more information, visit our FAQ.

Step 1: Apply for the Right Position

Find the right role for your skills and career goals and tell us why you’re the perfect fit. If you don’t see a role that fits, consider joining our Talent Community.

Step 2: Connect with a Recruiter

If our recruiters believe you’re a good fit, they’ll schedule a brief online meeting (initial contact) to learn more about you and how your experience and skills match the role.

Step 3: Showcase Your Skills

If both you and our recruiters decide to move forward, you’ll interview with our hiring team. Some roles may require a technical assessment or client interview.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time, but we’ll keep you updated along the way.

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