About the Position

Role Title: Deskside Engineer

Location: Atlanta, GA

About the Group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
Perform software installations, upgrades, user access management, and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Requirements

Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
Strong communication, stakeholder management, and problem-solving skills.
4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Compensation:

We are offering between $79,000– $92,000. Applications will be accepted until Aug 21st, 2026.

We Offer

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company delivering end-to-end AI solutions that maximize investments for real results. Its deep expertise in business, process, and technology enables it to embed the unique context of each organization’s technology systems from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable leading companies to stay ahead in a rapidly changing world. For more information: cognizant.ai or @cognizant.

Additional Information

Cognizant is an equal opportunity employer. Your application will be considered independently of your race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other criteria deemed discriminatory by European or French laws.

If you are a person with a disability and require assistance with the application process, please contact us at [email protected] to discuss the necessary accommodations for the position or upcoming interviews.

Candidates may be invited to participate in face-to-face or video interviews. Additionally, candidates may be required to present a valid ID during each interview.

Benefits That Make a Difference

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary depending on the role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no positions match your profile at the moment, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines you’re a good fit for the role, they’ll contact you to schedule a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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Deskside Engineer

Job description