About the Position

Role Title: Deskside Engineer

Location: New York, NY

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About the Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
Support trading and market data platforms and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
Perform software installations, upgrades, user access management, and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting trading floor technologies.

Requirements

Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
Strong communication, stakeholder management, and problem-solving skills.
4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Salary and Other Compensation

The annual salary for this position is between $63,000 to $74,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.

Additional Job Information

Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.

Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.

Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.

Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.

Benefits That Make a Difference

Financial Well-being

We regularly review market data to ensure that the compensation reflects the value you bring. Your benefits go beyond salary and can include retirement plans with matching contributions, financial training, etc.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work when possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you will have the opportunity to explore new technologies, new industries, and new locations-and develop the skills you need to advance your career.

Making an Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you will turn bold ideas into solutions that improve people’s lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note that it may vary by role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no positions match your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines that you’re a good fit for the role, they will contact you to set up a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you will meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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Deskside Engineer

Job description