Deskside Engineer

About the Position

Role Title: Deskside Engineer

Location: New York, NY

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About the Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Salary and Other Compensation

The annual salary for this position is between $63,000 to $74,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (Nasdaq: CTSH) is a leading AI Builder and technology services provider, dedicated to creating full-stack AI solutions that help businesses transform their AI investments into real value. With deep industry experience, process optimization, and engineering expertise, Cognizant integrates unique business scenarios into technology systems, empowering organizations to unlock talent potential, drive tangible results, and help global businesses stay ahead in a dynamic environment. For more information, please visit cognizant.ai or follow @cognizant.

Additional Hiring Information

Salary information is accurate as of the date this position was posted. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to participate in an on-site interview or video conference as part of the interview process. Additionally, candidates may be required to present a valid government-issued identification at each interview.

Cognizant is an equal employment employer. Your application and candidate qualifications will not be impacted by race, color, religion, creed, gender, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits to Help You Thrive

Our benefits programs are designed around you-helping you enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure your compensation reflects the value you bring. Your benefits go beyond your paycheck and may include retirement plans, financial education, and more.

Physical and Mental Health

We empower you to put your physical and mental health first through paid time off, flexible work arrangements where conditions allow, medical coverage plans, mental health counseling, mental health ally programs, and more.

Your Career Development, Your Way

With more than 350,000 positions available at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations, and build the key skills that drive your career.

Real-World Impact

Think about the well-known brands you rely on. Chances are, they rely on us to help power their business. Here, you’ll turn bold ideas into solutions that improve lives around the world.

Your Career Journey at Cognizant

Here’s what you can expect as you move through the hiring process. Note that the specific process may vary by role and location. Please check our FAQs for more information.

Step 1: Apply for the Right Opportunity

Find an open position that matches your skills and career goals, and show us why you’re the best fit. Don’t see the right opportunity? Join our talent community.

Step 2: Connect with Your Recruiter

If our recruiter believes you’re a good fit, they’ll schedule a brief introductory call to learn more about you, your experience, and your skills as they relate to the role.

Step 3: Showcase Your Skills

If you and our team are interested in moving forward, you’ll interview with our recruiting team. Some roles may also require a technical assessment and/or customer interview.

Step 4: Make a Decision

Next, our team will evaluate each candidate’s potential to succeed in the role. As we want to find the best match for you and us, this step may take some time-but rest assured, we’ll keep you updated on the progress.

Still Looking for the Right Opportunity?

Get the latest job opportunities, hiring events, and company news tailored to you!

Stay Updated

We care about your privacy

Thank you, your preferences have been updated.

By clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyse site usage and to personalise your experience.

Manage Preferences