Deskside Engineer

About the Position

Role Title: Deskside Engineer

Location: New York, NY

Work Location Type: On-site

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About the Group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Salary and Other Compensation

• The annual salary for this position is between $63,000 to $74,000 yearly depending on experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About the Company:

Cognizant(NASDAQ: CTSH) is a leading AI and technology services provider that bridges the gap between AI investment and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the specific context of our clients’ businesses with technology systems to augment human potential, drive tangible results, and help global enterprises consistently lead in a changing world. Learn more at cognizant.ai or @cognizant.

Additional Employment Information:

Applicants may be asked to participate in an in-person or video interview. Applicants may also be asked to present government-issued photo identification during each interview.

Cognizant is an equal opportunity employer. Employment decisions are based solely on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits Designed for Your Growth and Well-being

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly monitor market data to ensure your compensation reflects your value and contributions. Your benefits may include retirement plans, financial wellness education, and more.

Physical and Mental Health

We empower you to prioritize your well-being with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 positions at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations while developing the skills you need to grow your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help strengthen their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note, steps may vary by role and location. Check out our frequently asked questions (FAQs) to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter thinks you’re a good fit, they’ll schedule a brief conversation to get to know you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Talent

If both you and our team decide to move forward, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or customer interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This step may take some time, as we want to find the best fit for both you and us-but you can be confident we’ll keep you updated along the way.

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