About the Position

Role Title: Deskside Engineer

Location: Brooklyn, New York City, NY

About the Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
Perform software installations, upgrades, user access management, and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Requirements

Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
Strong communication, stakeholder management, and problem-solving skills.
4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

We Offer

Competitive salary between $63,000– $72,000 per year.
Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Application Process

Apply to the right opportunity: Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Connect with your recruiter: If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Show off your skills: If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Decision time: Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

Note: This role is not able to offer visa transfer or sponsorship now or in the future.

Equal Opportunity Employer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

Deskside Engineer

Job description