Deskside Support Technician (d/f/m) - Wörth am Rhein

About the Position

Deskside Support Technician (d/f/m) - Wörth am Rhein

We are seeking a Deskside Support Technician for a Level 2 role in Wörth am Rhein, Germany, focusing on field support operations and technical service delivery.

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Responsibilities

Site Lead Responsibilities

• Responsible for Field Support (FS) operations across one or multiple sites.
• Provide VIP support and oversee the on-site support team.
• Offer technical training to junior team members.

Technical Support & Operations

• Deliver IMAC (Install, Move, Add, Change) services.
• Perform break-fix support for end-user hardware and software.
• Stage, build, and image systems using the standard client image (eCore).
• Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
• Complete special projects as requested by the customer.
• Conduct data collection and preservation activities relevant to migrations and eDiscovery.

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Requirements

Qualifications

• Strong communication skills.
• Proficiency in German to collaborate with German-speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)).
• Strong analytical and troubleshooting abilities.
• Solid understanding of Microsoft Windows Operating Systems.
• Strong working knowledge of MS Office and standard business applications.
• Excellent customer support and stakeholder-facing skills.
• 2–4 years of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

• Basic knowledge of:
  • Networks
  • Telecom
  • Compute/storage
• Advanced knowledge of macOS & iOS environments and related administration.
• Advanced understanding of macOS imaging & endpoint deployment.
• Basic understanding of policies, user certificates, and keychain design/management.
• Advanced mobile device support expertise.

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About the Company

Cognizant (NASDAQ: CTSH) is a technology service provider and AI solutions developer. We bridge the gap between AI investments and real business value by creating end-to-end AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific requirements of companies seamlessly into technology systems. This way, we unlock human potential, achieve tangible results, and secure the decisive advantage for global companies in a rapidly changing world. Learn more at cognizant.ai or @cognizant.

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Benefits

Our benefits program is tailored to you, enabling you to lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure that the compensation reflects the value you bring. Our benefits go beyond salary and can include, among other things, occupational pension schemes, financial training, and more.

Physical and Mental Health

We enable you to put your well-being at the center – through paid time off, flexible working models where possible, health benefits, counseling, our Mental Health Allyship Program, and much more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations – and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. They probably rely on us to power their business. Here, you turn bold ideas into solutions that improve people's lives everywhere.

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Your Path to Cognizant

Here's what to expect during our hiring process. Please note that this may vary depending on the position and location. You can find more information in our FAQs.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals and show us why you're the right fit for the job. Can't find the right opportunity? Then join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, a brief introductory call will be scheduled to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you'll have conversations with our hiring team. For some positions, technical assessments and/or client interviews may be required.

Step 4: Time for Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us – but you can trust that we'll keep you updated.

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